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Where Did My Snapchat Heart Emoji Go?

Posted by William Sattelberg on October 7, 2019

Snapchat has a lot of coded messages and meaning built into its code and general layout of the application. It’s tough to think of a social network that has more going on than Snapchat in the first place. From the Snap Map feature, which shows you where your friends are at any given moment without having to have them send you their location on Google Maps, to the now-defunct Snapcash feature, there are so many features hidden in Snapchat that it’s no wonder so many have trouble learning how to use the app when they first sign up for the service. Augmented reality filters, Bitmoji, Snap scores—it all makes for a confusing feature, especially when you’re new to the app and might not know where to look.

One of the most basic features in Snapchat is the heart system, which essentially creates a method with which Snapchat can measure your level of friendship with another person. Like MySpace before it, Snapchat has a fully featured best friends list that allows you to tell who you communicate with most-often on the platform. While you can have a number of best friends on the service, only one person at a time can be your true, ultimate best friend, the person who ranks above everyone else. To get there, you and the other person will both need to snap each other more often than anyone else on the service, raising your friendship level through the app to become the ultimate friend. Your best friend is denoted with one of three heart emojis, each meaning and reaching a new level of friendship as you move through the platform.

Unfortunately, the hard work it takes to get your friendship level in Snapchat increased can often be ruined in a single day’s work. If you’re curious about where your Snapchat heart emojis went within the app, you aren’t alone. It can be confusing to try to figure out what happened between you and your bestie on the service. Let’s take a look into what the heart emojis mean, where they went, and how you might be able to get yours back.

What Do the Heart Emojis Mean?

As we mentioned up top, there are three levels of heart emojis on the service that each help you to learn and understand your level of friendship with another person on the service. While every single one of your best friends on the platform will have a smiling, blushing emoji, only your top mutual friend can have a heart emoji, designating that person as your shared best friend. Three different levels of friendship are available on Snapchat, and it’s worth taking a look at each of them to understand why you might lose the heart to begin with.

Yellow Heart – “Besties”

Our first heart to focus on is the yellow heart, which represents the first level of best friendship in the application. While it might not sound like a lot, this level of friendship is a big deal. See, while Snapchat uses an algorithm to determine who your “best friends” are on the platform (a list you can easily view when sending snaps to friends from your contacts list), only one person can truly be your number one best friend on the platform, and that person is granted a yellow heart to commemorate the occasion. This heart can change users or disappear, so if you’re looking to keep a consistent person in that top spot, you’ll want to make sure to snap your best friend regularly. Otherwise, you’ll see that yellow heart disappear—along with the chances of evolving into the other hearts on this list.

It’s also worth noting you aren’t the only one who can see this heart on Snapchat. Your best friend will be able to see the yellow heart too, meaning the next time you both meet up in real life, you’ll be able to celebrate in person.

Red Heart – “BFF”

Like a video game, the red heart acts as the next level on Snapchat . While the red heart ostensibly represents the same idea as the yellow heart, representing a shared level of best friendship on the platform, obtaining a red heart isn’t quite as easy. In order to have this red heart appear on your feed next to your best friend’s name, you’ll have to stay number one best friends with them for two straight weeks. This might sound easy, and for some it will be, but other may have to work at this one. If you start to stray away from the platform, or begin exchanging snaps and messages with tons of other users on the platform, you’ll end up exchanging your number one spot with someone else, leading to a loss of your yellow heart—and being forced to restart the entire streak of consecutive best friends.

If you happen to earn the red heart, you should feel proud of yourself and your fellow Snapper. Remaining a number one best friend inside Snapchat is no easy feat, and accomplishing that goal should be considered a job well done. That said, if you’re looking for the final tier of best friendship, you aren’t quite there yet.

Pink Hearts – “Super BFF”

This is it—the final threshold. If you’ve come this far, you’ve come a long way. Not only did you manage to become the number one best friend of another user, which on its own is no small feat, but you managed to stay strong with them for not just the two weeks required to earn a red heart, but the two months required to earn the two pink hearts along your name. It’s been a long two months of you and your best friend sending selfies, videos, filters, effects, and more, but you did it. And for your trouble, you’ve earned the pink hearts of best friendship.

Your work isn’t done, however. Just because the hearts top out at two months doesn’t mean you’ll be able to rest on your laurels. See, in order to keep those pink hearts, you’ll have to continue your snapping with your best friend, in order to ensure you stay in their number one position. Snapchat doesn’t discuss how their Snapchat algorithm works, so while we can’t give any specific advice for you on keeping in your best friends spot, we’ll say this: snap your number one as much as possible in order to ensure you never lose that double-pink heart icon.

Can I Have Multiple Best Friends?

Yes! Snapchat allows you to have multiple “best friends” on your account, designated by the smiling face emoji seen below. You can have up to eight best friends, which display in their own category when sending photos to your contacts. It’s worth noting that anyone with a smiling face emoji isn’t your number one best friend. Those users will always get the heart emojis displayed above. Likewise, there’s no way to display a ranking of your non-number one best friends.

Why Did My Heart Emoji Disappear?

So here’s the hard truth of the matter: maintaining a heart emoji on Snapchat requires work from both sides. It’s easy to become standard best friends with someone, purely through sending them photos and videos at your own leisure, but to become best friends with someone—and gain those sweet, sweet double pink hearts after two months of being best friends—takes work from both sides. You’ll need to rely on each other to share and send snaps every day, just like a streak, in order to not accidentally begin snapping someone else too much. Even if you snap the other person like crazy, the other person might not put the same amount of work in to maintain that friendship. If that person raises their friendship level too much with someone else, or if you raise your own friendship level too much with someone else, you’ll lose the heart and go back to just being friends.

It’s possible to stay best friends with someone on the service indefinitely, but it’s difficult—far more difficult, even, than maintaining a long streak on the platform, since you don’t need to be friends to do that. If you no longer meet the criteria for being best friends, you’ll no longer have the heart next to that person’s name. If you do manage to lose the heart, you can regain it, but you’ll need to start back at the yellow heart, in order to work your way back up to the top.

Can I Get the Heart Back?

Beyond rebuilding the friendship level, it’s not really possible to gain back your heart emoji on Snapchat without putting in the work. Unlike the Snap streak feature, which Snapchat supports with a page dedicated to helping people find unfairly lost Snap streaks through a support team, the best friend heart emoji isn’t something that Snapchat takes with the utmost importance, unfortunately. That doesn’t mean that you shouldn’t attempt to reach out to Snapchat if you think a major error has happened, but most likely, you’ll be informed that the heart was lost fairly, likely do to an increase in snapping other people, either on behalf of you or someone else.

Is There Anything Else I Can Do?

Sort of! Seriously, there is one option for those who are interested, though we don’t think it’s something everyone should adapt to using on the platform. Still, there’s a little-known trick in the settings menu of Snapchat that allows you to modify the emojis within your friends list, and it makes it incredibly easy to change the content and to make it look just how you want it. It’s a bit of an odd workaround, but it does work well enough to essentially trick yourself or others into thinking someone is your best friend again.

Start by opening up Snapchat, which, by default, opens to the main camera viewfinder display. Slide down from the top of the app to open your profile in Snapchat, then hit the settings gear in the top-right corner of the display.

Inside of the settings menu, scroll down to Features. Third from the top, you’ll find a “Customize Emojis” listing. Tap this to view a full list of your friend emojis.

This list gives a full of the emoji meanings in Snapchat, but also allows you to edit the emoji. To change any emoji on the list, simply tap the entry, and select a new emoji from the full list. To gain back heart emojis, and to give heart emojis to a bunch of extra people, simply select one of the many heart emojis on the list—or whatever emoji you end up wanting to use. There’s no risk here, since you can always hit Reset to Default at the bottom of the list.

***

We get it: it can be upsetting to see that your super BFF on Snapchat has disappeared, either being replaced with a new yellow heart next to someone else or leaving you with only best friends. Though it can be upsetting, there’s no reason to fret over what can be rebuilt in just a matter of two months. Unlike losing your Snap streak, which can erase years of progress in one data-less day, losing your heart status isn’t the end of the world. Just two months of snapping brings you back to the top status, and you can replicate the feeling of having a best friend moment with your Snap friends by changing the heart emojis in your settings menu. Is it a perfect solution? Probably not, but at the end of the day, regaining your heart status is a fairly easy task. And if you’re worried about keeping your hearts once you get them back, make sure to snap that person as much as you can.

29 thoughts on “Where Did My Snapchat Heart Emoji Go?”

Hugh Jasshoel says:
Same thing happened here. Cmon Snapchat fix this
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Victoria Mannah says:
I had the red heart emoji for a month, and then today it just switched back to the yellow heart emoji. I’m confused. Why am I still a BFF but lost my red heart? I worked hard for that!
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Jake Socha says:
This happened to me too
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Lindsey says:
This just happened to my boyfriend and I this morning. We had the double pink hearts and have had those for over a year and, all of a sudden, we have the yellow heart when we just had the double pink hearts this morning.
Chrissy says:
It happened to me I just sent them a note via the help feature and they fixed it
Drew MacDonald says:
Same thing happened here. I hope it’s just a bug and they’ll give it back.
Anna says:
This happened to me to. I was really upset about it
Maddy Else says:
the heart just randomly disappeared for no reason?we don’t text other people so please can i have it back
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Lahari says:
I lost my pink heart with my bestfriend suddenly.please send it back..please
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K says:
Lost mine too tonight! And we’d been snapchatting each other all day long. Glitch somewhere???
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VivaVidder says:
Me and my bf have had super bff for almost 8 months, and somehow, one of his friends, that he doesn’t snap with at all, because his bff, for no reason. Has happened a few times. Yesterday, he did even chat with him, and they even lost their streak, and we spammed eachother, as is usually works, but not till now, at 12 in the morning, where we haven’t been super bff for 36 it finally worked, after MANY snaps, and we only became bff. Why tf does it even happen in the first place? This has to be a glitch, as we are BOTH confused and mad about this sh*t.
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Ay says:
Dude he just wants you to feel better. Let him have friends ffs
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Broken heart says:
I had that situation about month ago and two hearts emoji dissapeared after about 8 months, and the same day, when we saw this my bf started snapping me a lot. And I don’t remember, but I probably did the same thing. And after few hours or less it changed again for bf emoji (2 hearts). That day I still had him on #1 but he didnt had me even in friends. But somehow it restored. And today our bf emoji dissapeared again. Yesterday at about 11.30 pm we were snapping and texting and we had 2hearts. Probably at about less than one hour (about 0.20) it changed for standard friends emoji and he was still my #1 and this time I also was his #1. We started texting a lot and sending many snaps but nothing changed yet. I also have written message to snapchat and I am waiting for reply. I hope that someone will find anything usefull in this comment and that it will help somehow.
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Emma Tombs says:
Mine did the same thing today
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jt says:
did you get your heart back?
Nina says:
I seriously only replied to someones text and I lost the red heart me and my gf required literally 2 minutes ago. Wtf snapchat. When did snapping every day, all day, and texting eachother go above replying to someone else’s text once??
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V says:
Same happened to me with my heart. There’s no way it could have vanished. I snap this person all day every day. Is there a glitch? Did you get a response or has the issue been solved for you? Did u get the heart back? Mine happened the same day as yours.
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Denise says:
Did anyone ever get a response to this? Was it a glitch? It’s happened to me also and it’s a horrible feeling.
Kaylynnn says:
I just lost the yellow heart, contacted the support center, and am waiting a response. The other party and I were literally in the middle of talking when it just vanished.
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Sam says:
My question is, I just lost mine this morning we nearly had 2 months! Could the red heart possibly come back the same day? BECAuse it was only a few hours gone??
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Kay says:
Same thing just happened to me, had super bff for about 4 months then just gone
K says:
Please tell me this is a glitch! It’s left me heartbroken.
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emmie21 says:
Same thing happened to me about a week ago and I’m devastated. It has not come back yet, but I’m honestly so confused because we snap each other every day almost all the time. I’m hoping he isn’t bffs with someone else.
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K says:
Losing my hearts has been heartbreaking for me. Please tell me it’s a glitch and not in fact my BFF snapping someone else. Maybe Snap should get rid of this system all together until it’s fixed. There’s a lot of fighting amongst couple because of this.! HELP!!
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Senne says:
I have lost my two pink hearts , it turned to yellow, I mean I only txt this person and no one else that much, I literally come online for him and the same from him. It hurted both of us we are on regular streak for almost near to 200 days. But we started it again my yellow heart turned red only yesterday and still two months for pink hearts.
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Prasad Naik says:
Lost BFF emoji even after being #1 best friend. Fix this.
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Rey rey says:
Lost my red heart to blushing face then after a couple of days it went back to yellow heart then after a couple of hours it went down to the smiley face. Wtf??
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Aaliyah says:
I just broke up with my frkkin boyfriend because I thought he was cheating on me we had the double heart thing and now it’s gone
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Sasha says:
My boyfriend and I had the super BFF heart then it disappear but now we both have each other listed as BFF but we don’t have the heart, the yellow heart is suppose to appear but it’s not appearing..y’all please help
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Dayton says:
Did they ever answer you on this? The same thing happened to me and I’m pretty much single now cause i lost my shit.
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Emily says:
This just happened to me today too. We snap each other multiple times every day, have an 85 day streak, and were about to reach the two month best friend mark, then it turned from ❤️ to ☺️.
Sarah says:
My boyfriend and I have had the double hearts, then we lost it. Then, we had to start over and now we just lost it again! We snapchat each other all day everyday and rarely snapchat anyone else and we still don’t have the hearts back next to our names! WTH!!
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Sammy says:
Guys same thing with me it’s almost two weeks and we haven’t got back the heart
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J says:
We both had the two pink hearts and then they suddenly disappeared and turned into the shy smiley face however we are both still each other’s number one best friend! This happened on the 19th of May 2018 and they haven’t returned since ! It’s so frustrating and I don’t understand why
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lol2 says:
I dont know about you guys but i emailed the support and they fixed it later on during the day, so my gf and i have our 2 hearts back, it was yellow earlier but i checked it again just now and it was fixed so apperantly it was a bug
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Angela says:
Where did you find the email for support? I’ve looked everywhere and get find it. I lost my today too
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Chrissy says:
My super BFF went to a smilie face again this is the 3rd time this month that’s happened. Then it goes back anyone else having this issue
Jordan says:
My boyfriend and I have had the emoji for quite a while now, meaning I’m his number one best friend and he’s mine. We had them last night, and I get on to Snapchat him this morning and it’s back to the yellow heart. I don’t understand why it did this.
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Geraldine says:
This happened with my BF today 5/25. I’m glad I found this since I starting to get suspicious lololol
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heather says:
mine did it this morning. we had the double heart (and have for a year) then it went to gold heart 🙁 then about an hour or so later it switched back to double pink heart. no clue what happened, just glad to have it back
Lol2 says:
I got it back now but its yellow, so start from scratch. I emailed them though.. i think they swapped posistions of my bestfriend list to give it back to us
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Michael says:
Where you able to get the 2 hearts back? and how did you do It if you did?
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lol2 says:
I emailed snap support and yes we got the 2 hearts back earlier today i noticed.
around 10 am CET it was a yellow heart, but now i checked again around 6pm CET and they fixed it, so we have our 2 hearts now
lol says:
This happened to me aswell today may 24-25, and we snap eachother everyday. Got replaced with someone i snap once per day to maintain streak? doesnt make sense
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Heather says:
I lost my two hearts, and some one I only snap once a day for streaks is now in my number 1 spot. I know my bff has always been my bff, and I snap him the most. How does that happen?
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Lily says:
The same thing happened to me and my other friends today
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Ooo says:
Same wth
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Jo says:
THE SAME HAPPENED TO ME. My boyfriend and I have had the pink hearts for almost a YEAR NOW. And, all the sudden it just disappeared after this latest update. We both talk to eachother nonstop and have zero clue how this happened. We are crushed to say the least lmao.
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Angelique says:
The weirdest part is that happened to me today exactly what you’re talking about and I’m so confused
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Paola says:
This happened to me today too 05/24.
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Gia says:
This happened to me yesterday as well 5/24. Something weird going on there…
Eric says:
Me and my girlfriend lost out snap streak of 123 days even tho we snap every day wtf!
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T says:
My 2 pink hearts have gone after 5 months of having them but we both have each other on top of their best friends list
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Amber says:
This just happened to me too :((
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Sarah says:
I just lost two month heart and had for three months. How can we get this back. We snapchat everyday
Hannah says:
This happened to me too!!
Anon says:
So it was just a smiley face ( best friends ) and we haven’t said anything for a few days but it has gone to a yellow heart. Why is that ? And is it possible to go up specially when we don’t speak. Or is that something done manually or would it have something to do with them deleting conversations etc ? I would like to understand as I smell something fishy lol
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Blank says:
My boyfriend and I have had the pink hearts for 2 months and it just disappeared suddenly. I’m sad and I want it back without having to wait another 2 months
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K says:
same!!!
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Marte says:
Same here!! I emailed snapchat, but I don’t know if they’ll do anything about it
uknowho8765 says:
I lost my pink hearts… me and this girl are in a relationship and we started out by building up the heart train but when we got the the pink hearts it just all of a sudden disappeared after 2 weeks of having it….we sent a bunch of snaps…how do I get my hearts back without changing the meaning of them
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K says:
Same!
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Sammy says:
Same thing with me need help
Claudia Lyman says:
I lost the red heart you’re about each other’s best friends still and I do care what the hearts mean and I already know when we get to pink hearts so how can I get the red heart back without changing the emoji’s ????? Please help
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anon anon says:
yeah the same happened to me, i lost the red heart however me and my friend are still each others best friends? we only send snaps to each other.
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Connor says:
The same happened to me but my friend still has the BBF emoji for me but I don’t

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