Vivid Seats vs. StubHub – Which Ticket-Buying Platform is Better?
More and more of our retail transactions are taking place online these days; more than 12% of all US retail sales take place online now. Ticket sales – whether for plane tickets or concert and sports tickets – are no exception to this trend. The secondary ticket market is huge and growing all the time. However, the main ticket outlets have aggravated customers with limited slots and inflated prices and a few entrepreneurs have seized the opportunity to build alternatives. Two of the main contenders in this secondary market are Vivid Seats and StubHub. Both of these services offer the chance to buy hard-to-find tickets or to sell tickets which you no longer need, and both sites offer tickets for a huge variety of events, from sports to concerts, theaters to festivals, and pretty much everything in-between. Both sites have been around for 15 years or so and offer seats in places that many primary ticket websites do not.
But how can you choose between the two sites? In this article, I’ll lay out the similarities and differences between these services, and give you the information you need in order to make an informed decision about which site to use for your ticketing needs.
Vivid Seats was launched in 2001 and has a very mature website. It’s easy to use and has a powerful search function: you can sort search results by ticket, region, date, or artist. Availability is excellent, as they sell a huge range of tickets across all areas of a given venue–this is one place Vivid Seats stands out from the competition. You will have access to prime seats and cheaper ones, with some variability based on factors like availability, the venue, and of course who is selling what. In 2017, Vivid Seats was reported to have more than $1 billion in turnover.
Of course, price is a primary concern with any ticket vendor, and this is where Vivid Seats stands out. Compared to its rivals, Vivid Seats usually undercuts by a decent amount. There are fees–the price you see at first isn’t actually the price you pay–but costs are still below StubHub in many instances. The exact fees ticket resellers charge can be hard to pin down, and unfortunately you won’t see the total amount until you’re at the site’s checkout page. Vivid Seats’ service fees are reported to run from 20% to 40% of the original ticket price. (This is where the site makes its money, after all.) Additional fees, like shipping, can be as much as $25 or as little as $7.
There are many comments on Vivid Seats and on independent feedback sites citing their great service. They take care of customers with services such as making a courtesy call informing ticket holders of venue or time changes, and they provide guarantees in case of fake tickets. These can both be invaluable.
StubHub is owned by eBay, and was launched in 2000. It has a nice website with all the bells and whistles you would expect from one of the big players in the business. Like eBay, StubHub ignores design in favor of data, so while the website doesn’t look as appealing as Vivid Seats, it is easier to find what you’re looking for. Sorting by date also helps you find events. StubHub also has an app, which means you can use it in more places and on more devices.
For a few years, StubHub experimented with “All In Pricing,” where they showed their fees up-front instead of tacking them at the end of the transaction. While this sounds good in theory, the higher initial prices scared consumers away, so now StubHub doesn’t show you its fees until you’re ready to finish buying the ticket. StubHub’s fees are reported to be a little higher than Vivid Seats’, at least on average. Total fees can range from 20% to 50% of the original price.
StubHub does have decent customer service but it is nowhere near as highly recommended as Vivid Seats. You do still get a guarantee against fake tickets, so it someone sells you a fake StubHub will help you get the genuine article for your show of choice if at all possible to make sure you don’t miss your show.
The Bottom Line
Both Vivid Seats and StubHub get many important things right. They offer a huge range of genuine tickets at decent prices. They both have good and usable websites where you can find what you’re looking for quite quickly. They both have an app for finding tickets on the move.
Both vendors offer good customer service and both will guarantee you against fake tickets. Both will also try to find you genuine tickets for your show so you don’t miss it because of a scam. Their prices are close enough that it can be worth your time to check out both and compare the final amounts. In this head-to-head, there can be only one winner: you, the consumer.