Sound Not Working in Instagram – What To Do

Posted by Anna Middleton on July 3, 2019
Sound Not Working in Instagram - What to Do

From its humble beginnings in 2010, Instagram has grown into a powerhouse of a social media platform with over 1 billion active users in 2019. Originally designed for photo-sharing, Instagram evolved to include other media, audio and video in particular.

In fact, IGTV launched in 2018 so users can create YouTube-style profiles and upload up to 10 minutes long videos. For the most part, all services work like a charm, but what happens if you cannot get the sound that goes with Instagram videos or stories?

There’s no need to worry since the fixes boil down to simple software tweaks and default Instagram settings. Keep on reading to find out how to do it.

The First Line of Defense

By default, the sound doesn’t play automatically on Instagram. This is indicated by a small speaker icon in the lower right corner.

sound not working in instagram - what to do

To unmute the sound, just tap on the video or press the volume up rocker. Mind you, certain videos or stories don’t feature any sound. In this case, you’ll see “Video Has No Sound” marker at the bottom left.

Device Volume

If you’ve forgotten to turn on the volume on your smartphone there won’t be any sound when you tap on the video. Hit the volume up rocker and increase the sound to your comfort level.

There is a volume level indicator within the Instagram app and it appears as soon as you press the rocker. When the line turns all black, the volume is increased to the max.


Bluetooth Headphones/Earbuds

Instagram sound might be relayed to your Bluetooth headphones or earbuds even if you are not wearing them. For example, if you use Apple AirPods and turn off  “Automatic Ear Detection,” the sound will go to the earbuds, as long as they are paired with your iPhone.

A similar problem might appear with wireless speakers. The speaker volume is turned down, you forget to unpair it from your smartphone, and the sound ends up in the wrong place.

To fix this, go to the Bluetooth menu of your smartphone, check for paired speakers/headphones, and tap on a device to disconnect it.


Good Old Restart

If the previous methods failed to yield results, you might think that there’s something seriously wrong with your device. But all is not lost since your smartphone probably picked up some software glitches and accumulated too much cache. To determine if this is the case, restart your smartphone to get rid of the bugs and junk files that might prevent sound from playing.


For iPhone X and later, hold one of the volume rockers and the Side button simultaneously until you see the Power slider. Move the slider to power off the phone, then press and hold the Side button and release it when the Apple logo appears.

On older iPhones (iPhone 8 and earlier), hold the Side/Top button to bring up the Power slider. After you turn off the smartphone, press the Side/Top button again to power it back on.


Although the actual verbiage might differ from one Android smartphone to another, the restart method is pretty much the same. Press and hold the power button for a few seconds until the power options appear and tap on reboot or restart.

Update Instagram

Instagram frequently releases updates and bug fixes that address various in-app problems. Recently, a lot of users reported issues with playing music on stories or playing sound altogether. This is why you need to check if there’s an update.

Launch App or Play Store, navigate to Updates or My Apps & Games, and swipe the list to find Instagram. Hit the Update button next to the app and the latest version will be installed.


Update iOS/Android

To be honest, iOS/Android software updates are often ignored but ignore them long enough and your smartphone is bound to start acting out. As a result, Instagram could fail to play a sound or even a crash. Here is a quick guide for software updates on iOS/Android.


Launch Settings, tap on General and select Software Update. Tap on “Download and install” and wait for a few minutes for iPhone to do its magic. You might be prompted to confirm that you want to install the software. In this case, tap on Install or OK in the pop-up window.


Again, the menus might look a bit different on your Android smartphone, but the principle is the same. Hit the gear icon to access Settings, go into the System menu, and select “About phone.”

If you use Samsung Galaxy, you should look for “Software update” instead of System. On Pixel smartphones, you need to tap Advances instead of “About phone.” Either way, you should find your way to the “Download and install” option easily.

Hardware Concerns

Has your smartphone recently been submerged? Did you drop it? If the answer is yes, there might be a hardware issue that prevents your phone from playing sound.

To test things out, try playing sound with other apps, such as YouTube, SoundCloud, or Spotify and make sure the volume is up to the max. Hopefully, you’ll be able to hear the sound from the built-in speakers. If not, it’s time to pay a visit to a repair shop.

Pump up the Volume

Most of the time, people forget to disconnect the Bluetooth headphones and that’s why there’s no sound on Instagram. Missed software/app updates are another major reason. Which of the methods helped you get to the bottom of the issue? Tell us all about it in the comments section below.

Finalization Notes: Home-made screenshots. The first three will need some might need blurring – the comments/likes section and the Bluetooth name of my iPhone.

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