Most of us use Craigslist for one reason or another. To find an apartment, to sell old stuff or for something else. With hundreds of millions of people using it every day, something is bound to go wrong at some point. That’s where Craigslist support comes in. This post will give you the information you need should you need to contact Craigslist support and some tips for handling more common issues yourself.
Also see our article How Does Craigslist Make Money?
There are a couple of ways you can get help on Craigslist. If you’re looking for anything other than self-help guidance, you’re going to need to search for it as it is buried as deep within the website as it is possible to bury something. A good place to start is the help page on the site itself.
The help page tries to direct you according to your issue, technical, scams, spam, press, law, security, harassment and so on. Some subpages have suggestions for you to help yourself. If your query still isn’t addressed, select one of the questions within the page and a Contact Us link should appear.
How to handle Craigslist annoyances yourself
I’m sure Craigslist support are very good and will try their best to address whatever issue you are experiencing. However, I am also sure that the support team are overworked and underpaid. While they may want to do their best, they will also have hundreds of other people to try to help too. If there is a chance you can help yourself, I would take it.
Here are some common Craigslist issues that you can manage on your own.
Issues with buyers or sellers
If you have an issue with a buyer or seller, contact them yourself to try to work things out. There are lots of instances where a genuine mistake or listing error has been sorted out with a quick email and everything works out fine. There are of course lots of instances where it doesn’t get worked out, but at least you tried.
Delete a Craigslist post
If you need to delete your post, you can do it yourself.
- Log into Craigslist.
- You should land on the Postings page which will list all of your current ads.
- Select the ‘delete’ link next to the ad you want to remove.
- Confirm on the next page by selecting Delete.
Craigslist blocked your IP address
If you regularly post ads without an account, there may come a time when your IP is blocked by Craigslist. This can be because your competition flagged you as a scammer to get rid of your listing, which happens a lot. It can also be because Craigslist’s systems mistakenly thought you were a scammer.
You can either use a different Wi-Fi network, use a VPN or email Craigslist direct at [email protected].
Unwanted spam or calls after an ad
Some Craigslist users have an odd habit of saving phone numbers and email addresses and use them long after an ad has been removed. Usually these are to sell services or for spam. You have a couple of options here. You can use a burner phone for Craigslist listings. This is useful if you regularly lurk on the site. You can also block spam numbers in both Android and iOS if you need to.
Deal with spam emails in the usual way. Ignore and delete.
Reset your Craigslist account password
A common issue that most support teams have to deal with is to reset passwords. The website has a way to self-service password changes which is much faster than waiting in queue or going through multiple voice messages when calling the company direct.
- Visit the Craigslist site.
- Select Login at the top of the page.
- Select Forgot password? on the next page.
- Enter your email address and select Reset Password.
- Wait for the email to arrive and click the URL within it to reset your password.
Delete your Craigslist account
If you have simply had enough and no longer want a Craigslist account, you need to contact Craigslist support direct. You can also anonymize the account to render it useless and then forget about it if you prefer.
- Log into Craigslist.
- Go to your account page and replace all entries with gibberish.
- Select Save when done to replace all your account details.
There you go. How to contact Craigslist support and how to fix several issues on your own. Got any Craigslist tips you want to share? Tell us about them below if you do!