If you have a Huawei P9 smartphone, you may have encountered a problem wherein your phone keeps crashing and freezing. In this article I will show you some possible causes for this problem and some techniques for basic troubleshooting to help you try to diagnose and fix the issue.
There are several possible reasons for a Huawei P9 smartphone to freeze and/or crash. Before trying anything else, I recommend that you update your P9 to the latest available software if you have not already done so, as out-of-date operating system software is frequently the cause of crashing problems.
One possible cause of a crashing/freezing problem in a Huawei P9 is a third-party app that is badly behaved. If you have recently installed an app on your phone and then started to notice a crashing or freezing problem, check the Google Play store and see if other users of the app are reporting the same behavior. If they are then it is likely there is a problem with the app itself. You can either wait for the app developer to fix the problem, or uninstall the problematic app.
Another possible cause of this error is keeping your phone on for many days in a row without a restart. A memory glitch may develop, causing the phone to restart. Turning the phone off and then on again should resolve this type of problem.
If this doesn’t help, then you might try clearing the cache on your phone. This fixes many software problems on Android smartphones. To clear your cache, follow these steps:
- From the Home screen touch Apps.
- Touch Manage Applications (you may need to swipe left or right to locate it first).
- Touch the application that keeps crashing.
- Touch Clear Data and Clear Cache.
If clearing cache does not resolve the issue, you may need to perform a factory reset. Note that you will lose all applications and saved data, including your Google account settings, so ensure that you back up your device prior to performing the reset. Read this guide on how to factory reset the Huawei P9.
Do you have any other suggestions or tips on how to fix a freezing or crashing problem on a Huawei P9 smartphone? If so, share them with us in the comments!