Unfortunately, HP is a laptop manufacturer known for its quirks and flaws. One of the biggest flaws of HP laptops, those with the Windows 10 operating system to be precise, is that they won’t shut down.
If you want to learn how to fix this issue, you’re in the right place. You’ll learn about the reasons why this keeps happening on some HP laptops, even new models. Also, we’ll give you some simple and advanced fixes for this annoying issue.
Don’t worry if your HP laptop is new and this keeps happening, it can be fixed.
This Is Not Hardware Related
In most cases, this issue isn’t hardware-related. In other words, your laptop isn’t damaged in any way. Most likely, this is a software-related issue. It can also be the result of outdated drivers and firmware on your laptop.
The first thing to do is download the latest HP laptop drivers from their official website. Here’s a link to save you some trouble. On this website, HP will determine which laptop you have, and allow you to download all the latest drivers for it.
In case your problem persists, and the laptop won’t shut down, you need to try other fixes. This problem isn’t typical for Windows 7 laptops, but very common in laptops with Windows 8 and Windows 10 operating systems. Here’s an extensive list of solutions.
How to Fix HP Laptop Shutdown Issues
After you’ve downloaded all the latest drivers, this problem might go away. Still, many people report that the problem persists. If you’re one of these people, be patient. We’ll get to the bottom of this issue together.
Make sure that you’ve shut down everything before you attempt shutting down your laptop. This includes all programs and services. Use the Task Manager if you have to end stubborn processes manually.
Try shutting down your laptop. If it still isn’t shutting down properly, try restarting it. After you restart your laptop, don’t log into your Windows account. Instead, click on the shutdown icon, which should be in the bottom-left corner of your screen.
If your laptop doesn’t shut down, try this solution.
Check Your Power Options
Sometimes the solution to this shutdown problem with HP laptops running Windows 8 or 10 lies in the power options. Here’s how to check them:
- Open the Device Manager on your laptop. Simply start typing the device manager in the Start menu and it will appear as the first search result. Click on it.
- Scroll until you find the System Devices tab. Select on the Intel Management Engine Interface.
- Right-click it and select Properties.
- Click on the Power Options tab.
- Make sure that the power saving option is disabled.
- Confirm the change with OK and try shutting down your laptop.
This solution will solve the issue for many users, but some of you might still be unable to shut down your laptop.
Sometimes, a simple Windows update resolves the issue. Windows usually does this automatically, but you can do it manually as well. Follow the steps:
- Hold the Windows Key and the I key on your keyboard simultaneously.
- This will open the Settings. Click on Update and Security.
- Tap the Check for Updates option.
Windows will automatically download all the available updates. When the download is complete, try shutting down your computer.
Take Your Laptop to an HP Store
If none of the solutions we mentioned help, you can take your laptop to the place where you bought it, or to an HP laptop technician. Explain your situation to them and ask for help. If you’ve had your laptop for a while, the solution could be as simple as cleaning the laptop itself.
A lot of dust builds up within all laptops, and this may cause some serious issues. Ask the technicians to clean your laptop for dust, and ask for a system reboot. Sometimes rebooting the system does the trick. And you can do that yourself if you know how to. Rebooting Windows 10 isn’t that difficult, and you can check for tutorials online.
Sometimes removing the laptop battery helps as well. A faulty battery can cause many problems, including those revolving around shutting the laptop down. If you manage to shut down your laptop after removing the battery, make sure to get a new one because the old one was causing the issue.
Finally, you can resort to resetting your BIOS to default. Look it up in your laptop’s manual, or search for instructions online.
You Are Not Alone
Don’t worry, plenty of people are complaining about their HP laptops not shutting down properly. You can search the HP user forums to find additional solutions, if the ones we provided didn’t pan out for you.
Hopefully, some of these solutions worked. The power options method usually works like a charm. Driver and Windows updates are also very important, always keep everything on your computer up-to-date.
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