If you have recently started to have issues with picutres disappearing randomly on your Huawei Mate 9, below we’ll explain how to fix the missing pictures on your smartphone. Even though the picture has been saved on the Mate 9 memory, it can’t be found in the Android gallery. There could be several reasons why your picture or video doesn’t appear or has disappeared in the picture gallery on your Huawei Mate 9. Below we’ll recommend two solutions to solve the issue when you can’t find a picture on the Android Gallery for the Mate 9.
Install alternative Gallery app on Huawei Mate 9
If restarting and rebooting your Mate 9 didn’t work, then try to install QuickPic on your Huawei Mate 9 from the Google Play Store. Then open the app and check if it can find the picture on the memory storage of your smartphone. If so, then the error is still located in the Android Gallery. After installing the app, you still can’t find the missing picture in the gallery app, then it’s recommend to Wipe Cache on the Mate 9, follow this guide here.
Restart Huawei Mate 9
The quickest and fastest way that you can solve the missing pictures or videos on the Mate 9 is to restart your smartphone. Once the Mate 9 has been reset, then the media scanner of Android starts to search for new images on every reboot, thus allows for that missing image to show up again in the gallery app. For a complete guide on how to reboot your Huawei Mate 9, follow this guide here.