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Samsung Galaxy J5 Bad Connection (Solution)

Samsung Galaxy J5 Bad Connection (Solution)

The Samsung Galaxy J5 bad connection has been reported by many using the Internet on the Galaxy J5. This issue of the bad connection is even happening to some when using apps like Facebook, Snapchat, Instagram, WhatsApp, Twitter and YouTube. Below we’ll explain how you can fix the bad connection problem on the Samsung Galaxy J5.

There can be several different reasons that the Samsung J5 bad connection for the Internet is slow and pages not loading. Before we explain the different ways to fix a weak Internet connection on the Galaxy J5, below are some reasons why this problem is occurring on your smartphone.


Common reasons why Samsung J5 bad connection:

  • Poor signal or low signal strength.
  • Poor Wi-Fi network.
  • Website is under heavy load or too many users accessing the website.
  • Network congestion or too many users of the network.
  • Apps running in the background.
  • Device memory is low.
  • Internet cache is corrupted or full.
  • Update the J5 firmware.
  • Outdated browser software or browser software requires update.
  • Exceeded data speed limit or speed reduction is reached.


Any of the reason above can cause for a slow Internet connection on the Samsung J5. After you have checked to see what is cause of the problem is behind the weak data connection, and you still can’t figure out how to fix the bad Internet problem, follow the instructions below on how to fix the Samsung Galaxy J5 slow Internet issue.


Clear caches on Samsung J5

In most cases, the above method will help solve the slow Internet problem on the Galaxy J5. But if for some reason the Samsung J5 Internet is still slow, completing a “wipe cache partition” should fix this problem. This method deletes no data from the J5. All data such as photos, videos and messages are not deleted and will be safe. You can perform the “Wipe Cache Partition“ function in the Android recovery mode. Read this guide to learn how to clear J5 phone cache.


Make sure WiFi is turned off on Samsung J5

It’s very common that your J5 is still connected to a weak WiFi signal, and you should you check to make sure the WiFi disabled or turned OFF. The following will take you to the Wi-Fi settings of the Samsung J5:

  1. Turn on the J5.
  2. Select on Menu.
  3. Select Settings.
  4. Select Connections.
  5. Select Wi-Fi.
  6. Touch the ON/OFF slider next to Wi-Fi to turn Wi-Fi OFF.


Get Technical Support

For those that have done everything they can to fix the slow Internet connection on the Samsung J5, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damaged. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.



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David Williams

Oct 4, 2016

3076 Articles Published