Samsung Galaxy J5 System Crash (Solution)
For those that own a Samsung Galaxy J5, it’s a good idea to know how to fix the Galaxy J5 when a system crash happens. Some Galaxy J5 owners have reported that the Galaxy J5 system crash happens regardless of the app that they run. Below we’ll explain how to fix the Samsung Galaxy J5 system crash problem.
There are several reasons that the J5 freezes, and eventually crashing. It’s important to note that before you complete any of the following solutions, that you should update your J5 to the latest software update. If any app continues to crash often after the software update, please follow the instructions below on how to fix the Galaxy J5 system crash from happening.
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Factory reset Samsung Galaxy J5
If the Samsung J5 problem can’t be identified then you may have to perform a factory data reset to resolve the issue. It’s important to note that you will lose all applications and saved data, including your Google account settings, so ensure that you back up your device prior to performing the reset. Read this guide on how to factory reset the Samsung Galaxy J5.
Delete bad apps to fix crashing problem
It’s common that bad third-party apps will some time cause the Samsung J5 to crash. It’s suggested to first read reviews of the problematic app in the Google Play Store to see if others are dealing with the same problems. Since Samsung can’t fix the stability of third-party apps so it is down to the developer to improve their app. If the app hasn’t been fixed after some time, it’s recommended to delete the bad app.
Sometimes when you don’t restart your Galaxy J5 in several days, apps start to freeze and crash randomly. The reason for this is because the app may keep crashing is due to a memory glitch. By turning the J5 on and off, it could solve that problem. If it doesn’t follow these steps:
- From the Home screen touch Apps.
- Touch Manage Applications (you may need to swipe left or right to locate it first).
- Touch the application that keeps crashing.
- Touch Clear Data and Clear Cache.
It’s due to a lack of memory
The unstable app may not have enough memory on your device to function well. Try uninstalling any unused or very infrequently used apps and/or deleting some media files to free up internal memory.