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How To Turn On or Off Closed Captioning on the Amazon Prime Video on the Apple TV

Posted by Jamie on May 28, 2019

If you use Amazon Prime Video or Apple TV, you’re one of millions of people who use these two services to stream video content. You can use them individually or together and either way, both services offer an excellent range of content. What about if you have specific needs? Can you use closed captioning on Amazon Prime Video or Apple TV?

Yes you can. Both services offer closed captioning (CC) and you can enable it on one or both of them. If you use Amazon Prime Video on Apple TV, rather that separately, you should choose just one and go with that. I’ll cover all the bases and show you how to use closed captioning on Amazon Prime Video and how to use it on Apple TV. You can then decide which to use.

Closed captioning is a valuable service to anyone who is hearing impaired. It provides a textual reproduction of the audio track of a TV show or movie. Where subtitles will show just the dialog and is mainly for translation, closed captions covers everything. It will include key sounds on the audio track, for example gunshots, sirens, phones ringing, doorbell and so on. It’s impossible to cover every part of that audio so CC will concentrate on key aspects in the scene.

Use closed captioning on Amazon Prime Video

To use closed captioning on Amazon Prime Video you need to configure it in your browser first. It is where you will make any customizations to your Amazon Prime Video service regardless of what device you actually stream it to.

  1. Log into your Amazon Prime Video account in a browser.
  2. Select Account and Settings from the menu.
  3. Select Subtitles and Edit.
  4. Configure to your liking and select Save when done.

Once configured, you enable or disable CC from within an Amazon Prime Video stream.

  1. Play the media you need to use CC in. Make sure the CC symbol has been displayed.
  2. Select Menu and Subtitles.
  3. Turn Subtitles to On.

Most, but not all Amazon Prime Video content will have closed captions enabled. You need to look for the CC icon to make sure. If you don’t see the icon, try the above anyway to see what happens.

Use closed captioning on Apple TV

Using closed captions on Apple TV is a little more straightforward. You simply enable or disable within the menu. If the stream is compatible with CC, it will play them automatically.

  1. Select the Settings icon in your Apple TV.
  2. Select General and Accessibility.
  3. Select Closed Captions and SDH and toggle to on.
  4. Close the menu.

This will turn on closed captions for all streams and will play them automatically as long as the stream has them. You can also configure Apple TV to play CC per stream if you share your device or don’t always need them.

  1. Start a stream on your Apple TV.
  2. Select the Info panel from the remote.
  3. Select Subtitles and toggle to On.

If you have a newer Apple TV with Siri, you can also ask it to turn on closed captions. A simple ‘Siri turn on closed captions’ should do it.

Using closed captioning on Amazon Prime Video on Apple TV

If you watch Amazon Prime Video on Apple TV, using closed captions isn’t as straightforward as it should be. While both are compatible with CC, when used in conjunction with each other, it can be problematic.

Having asked a friend with an Apple TV to test this out, it seems it is much better to use closed captions from just the Apple TV rather than use both. At first it wouldn’t work but a quick fix got it working properly.

If closed captions aren’t working properly when viewing Amazon Prime Video content on Apple TV, try this:

  1. Open your Apple TV menu and select Settings.
  2. Select Video and Audio and make sure Subtitles are on.
  3. If the language is set to English, turn subtitles off.
  4. Close the menu and repeat Steps 1 and 2.
  5. Turn subtitles on again and make sure language is English.

Now closed captions should work okay. Apparently this is a known issue that was supposed to be patched out months ago but occasionally rears its head. If closed captions aren’t displaying, or not displaying properly, try this fix to get it working.

Closed captioning is essential for the hearing impaired which is why most services support it. Whether you use Amazon Prime Video, Apple TV or Amazon Prime Video on Apple TV, now you know how to get CC working.

2 thoughts on “How To Turn On or Off Closed Captioning on the Amazon Prime Video on the Apple TV”

Sandra says:
Hi thus was really helpful but can u help me just have subtitles when speaking different languages no on all the time.. I have apple remote and when watching prime amazon they don’t work unless on all the time .. I have tried it on auto but doesn’t work .. any thoughts? Thanks
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MARCIA IRVING says:
How to cc on amazon video
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