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Cannot Send Or Receive Pictures On Galaxy S9 And Galaxy S9 Plus

Posted by Desmond Andrada on May 7, 2018
Samsung Galaxy S9 and S9 Plus

One of the crowning features of the latest Samsung Galaxy S9 and Galaxy S9 Plus is its state-of-the-art camera, which is now better than ever and also puts some of its competitor’s cameras to shame. This is at least its strength in the video category, where a high speed camera capable of shooting at 960 FPS is now available, owners can then expect similar or the same image fidelity when it comes to photos.

The new flagship phones now come equipped with a 12-megapixel camera with the ability to take stunning photos. Additionally, the 12-megapixel camera now also functions as a wide lens model, perfect for taking landscapes wherever you may go, all within the compact size of the smartphone.

However, problems arise when image sharing for the Samsung Galaxy S9 and Galaxy S9 Plus is not working as intended. There are some instances where Galaxy S9 or Galaxy S9 Plus owners are not able to send or receive photos through MMS. This can be a problem since what good is a robust smartphone camera without you being unable to share photos with it?

Luckily, we know just the solution to this problem, you can now follow a step-by-step procedure of what to do whenever your new Samsung Galaxy S9 or Galaxy S9 Plus acts up in the process of sending or receiving photos through MMS. The steps are quite simple and only require a few minutes to perform.

How to Fix MMS Photo Sharing Errors for the Samsung Galaxy S9 and Galaxy S9 Plus:

Before taking to the nearest authorized service center or repair shop, you can try to save yourself the trouble and the journey by solving the issue yourself. This should also come in handy if the problem were to occur again and helps you familiarize with the technical aspects of your phone.

Restart the Phone

Sometimes, a quick reset or reboot may just be the fix your phone needs, often the phone will sort itself out after restarting. This has something to do with the amount of processing stress your smartphone endures everyday, so if you’re a heavy user, then this step is highly recommended first and should not be skipped. To restart the phone manually simply:

  1. Press and hold the phone’s Power button located at the right side of the device and wait for the Power Off prompt;
  2. Press the Power Off prompt and wait for it to shut down completely;
  3. Wait a few minutes after all the lights go out;
  4. Turn the phone back on by pressing the Power button;
  5. Once the phone is now primed and ready, test to see if the device can now send or receive photos through MMS with no problem

If the issue still persists, then move on below.

Verify the Network

Since sharing photos sometimes requires MMS, one of the many factors involved if it fails is the network service provider. Sometimes problems might occur on the service provider’s end and there is nothing you can do about it except wait for them to sort it out or notify them of the issue. There are a few steps to confirm which among your phone or the service provider may be causing the problem though, here they are:

  1. Go to the Home Screen of your phone
  2. Check the notification bar and take note of which wireless communication network you are using, whether Wi-Fi, Mobile Data, or the SIM card’s network
  3. For MMS, it is usually the SIM card’s network, indicated by the four vertical bars of signal at the right side of the notification bar
  4. Make sure the signal strength is at least more than one bar or full at best before sending the MMS
  5. If the signal is good but you’re still failing with sending or receiving MMS photos, move on to the next solution below

Check Mobile Data Usage

If you are using mobile data, then there are a few more steps that need to be checked whether that is functioning properly. This is still part of the network verification solution but is more advanced compared to that one.

  1. Go to the Home Screen
  2. Press Apps to bring up the application menu
  3. Select Settings
  4. Under Settings, there should be a section for Wireless and Networks, look for Mobile Data among them and select it
  5. Verify that Mobile Data is turned on
  6. You also might want to check up on your Network provider to see if there isa limit or a cap to your Mobile Data usage, as this will actually prevent sending or receiving MMS if maxed out

Verify Your Selected Carrier

Even if the signal bar on your phone is going strong at four bars, the problem might still lie with the wrong Carrier selected for your network service. Though this could be highly unlikely since the phone sometimes automatically chooses which network gives the most access. Still, here are the steps to check which Carrier you have selected:

  1. Go to the Home Screen again
  2. Open Apps
  3. Select Settings
  4. Under the Wireless and Networks section of Settings, look for More Networks and select it
  5. This should bring up all the available Carriers for you phone
  6. Under the Mobile Networks tab and the Access Point tab, check to see if the selected Carrier is correct, it should be the one which you are registered to or the company who provided your SIM card
  7. If it is correct and you’re still having problems sending and receiving photos through MMS, move on to the next solution

Call Your Network Provider

Sometimes the problem is not with your phone but with the company handling your network activities and providing you with internet or mobile network. It is well advised to give them a call and check to see whether they are experiencing issues and technical difficulties which may have been causing your phone to not be able to send or receive photos through MMS.

Perform Factory Reset

If all else above failed, then this is the final solution you may want to try before giving up on fixing the problem yourself. A word of warning though, this solution is often drastic and comes with a tedious price as it will delete all the data you stored on your phone’s storage, these can be anything from photos, contacts, documents, videos, history, bookmarks, etc. Though it will revert the phone back to its factory line condition and make it work again as intended.

Go to a Technician

In the off chance that your Samsung Galaxy S9 or Galaxy S9 Plus is still not able to send or receive photos through MMS despite following all the steps above, then this might be the only step for you. Make sure to go to your phone’s retailer or to an authorized service center to take advantage of your phone’s warranty, if it turns out that there was a defect, there should not be too much of a problem with getting a working replacement.

Also, further attempting to fix the problem yourself through an obscure solution might not be the best course of action for your phone, simply seek technical or expert assistance for the problem.

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