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How Do I Delete a StockX Account?

How Do I Delete a StockX Account?

StockX is one of the best places to satisfy your need for vintage Nikes, rare Rolexes, or fashion-forward streetwear. What’s more, you can also earn some money by selling your stuff on the platform.

Given its auction-house-like nature, StockX picks up a lot of sensitive data from you. These include, but are not limited to, payment information, shipping, and home address. They even get your shoe size.

Don’t get alarmed, StockX does a great job of keeping your data intact. Nevertheless, there might come a time when you want to get off the platform. To give you a hint – no, there’s no one “Delete My Account” button.

Getting Off Stockx

The logical thing to do when you want to delete your StockX account is to hit the hamburger icon, choose “My Profile,” and opt for Profile or Settings. However, none of these menus gives you a clue about how to delete the account.

settings

To initiate the account deletion process, you need to navigate to the Contact page of the website and take things from there. These are the necessary steps to avoid feeling like Hansel and Gretel without their bread crumbs.

Expert Tip: Whenever you’re oblivious about how to delete an account, find the “Contact Us” or FAQs page and look for deleting/removing the account. This advice applies to all the platforms that seem to make it hard to get rid of the account deliberately.

Step 1

If you log in via your computer, go all the way down to the bottom of the front page and click on “Contact.” Scroll down some more and choose Account Features – even though it might not sound like the right place, you’re in the right place.

account feature

When Using StockX App

The action is almost the same for StockX app users. Tap on the person icon at the bottom right of the screen, tap the Help tab, then hit the Account Features thumbnail.

help

You can also use the search bar and type “delete account” to go directly to the page. Plus, there is a chatbot that can point you in the right direction.

Step 2

At this point, you probably think that the next window features the Delete Account button, but you’re wrong. The action takes you to a short article that details different options to remove the account. Here’s a quick recap.

  1. Delete Billing Information – just the billing information gets removed, and you can keep your profile.
  2. Delete the Account – this option gets rid of everything.
  3. Deactivate or Suspend the Account – it’s like a block that puts your account on hold until further notice. You can pair this with removing the billing information.

Step 3 (Is It the Final One?)

For the purposes of this article, it is – but there are more actions to be taken on your part. StockX directs you to the “contact us” form, where you need to outline the reasons why you want to delete the account and choose one of the offered options.

That might be a bit annoying, but the form is short and kind of user-friendly. Therefore, it shouldn’t be too much of a problem to write a quick note and inform the platform about your decision.

Silver Lining: StockX is quite responsive when it comes to user requests. You get a confirmation that the request has been received, and the platform informs you the moment it deletes the account. Check your spam or promotions email folder because the confirmation email might end up there.

Notes on StockX Privacy Policy

Before you go off and write a please-delete-my-account email to StockX, you should know that your information hasn’t been abused. The great thing is that the portal has one of the most transparent and easy-to-read privacy policies.

The privacy page provides every detail regarding the data the site picks up and how it gets used. You also get a better understanding of whether the information gets relayed to third-party companies or not. To ease your concerns right away, the only company (outside StockX) that has access to your data is the payment processor.

But this shouldn’t bother you at all because it’s common for vendors to outsource payment to specialized service providers. This option is usually much safer and stable than building a payment gateway from the ground up.

Can You Change Any Profile Information?

The quick answer is yes. You can change all profile info, including buying and shipping info, currency, payout, etc. But the more important thing is that you get to tweak notifications, and this is something you should do as soon as you create a profile.

Otherwise, StockX may snow you with the emails that feature special offers, best deals, new arrivals, and other things you might be interested in. You can unsubscribe after the fact, but why flood your inbox in the first place?

Away Goes StockX

When all is said and done, there’s still a lot of room for improvement to make StockX more user-friendly. The first step would be to include the Delete My Account button with a simple box to explain the reasons.

Why do you want to get rid of the StockX account? What kind of apparel or accessories did you buy via the platform? Drop us a comment below and share your experience with the rest of the community.

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Dec 16, 2019

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