Deleted Emails Reappear On Galaxy S8 & Other Email Related Problems
Many Galaxy S8 users rely on their smartphones to access personal or work related emails. The app is extremely useful, but only as long as it works properly. And judging by the number of complaints in this direction, it doesn’t always work like charm.
Malfunctions vary, with one particular problem keep showing up – if you deleted an email or several emails and you were surprised to notice them coming back soon after that, it is a bug. Question is, however, is this bug related to the firmware or to the account configuration?
Hard to tell, since with some users the problem manifested from the very beginning (making it look like a configuration issue) while with other users it only manifested after an update (thus putting the firmware issue under the spotlights).
This article will help you deal with three of the most common problems that might show up when using the Galaxy S8 email stock app. Allow us to begin with the most frustrating of them all, the one above mentioned.
Deleted emails just keep returning
Whenever you delete an email and send it to the Trash folder it shows back in your inbox after a while? The only way to get rid of it is to delete it from both the Inbox and the Trash? It is frustrating, indeed, so here is what you should consider.
From our experience, the majority of persons who dealt with this problem had their email account setup with an IMAP server type. For this reason, the email account will synchronize with the server periodically, and if it finds an active internet connection, it will use it to reach the server and thus make all your deleted messages reappear as if you’ve just received them.
To fix it, you can either do the double delete – from Inbox and from Trash – or you delete your account and recreate it, making sure that you use a POP server type. The POP server type feature will make your emails to download on the internal storage of the device. All you have to do after that is to check the option labeled as “Delete from server”. Once a message has been removed from the server, there’s no way that it will reappear after you have deleted it from the app.
The association to the IMPA configuration is a bit surprising for many, especially since it didn’t manifest this way with any of the previous Galaxy S8 devices. Apparently, the bug is specific to the Galaxy S8 firmware or to the Email app running on it, though it can be both situations at fault. Long story short, these are the causes, these are the only two ways to tackle it for now, and Samsung is the only one that can fix it for good, with the right firmware update.
I don’t know how to update a password on my email account
Have you tried to change the password of your email account from the email app on your Galaxy S8 or Galaxy S8 Plus smartphone? If you couldn’t find an option to do so, it is because it doesn’t exist one. The only way to update a password is from the webmail. To do it for a Gmail account, you’ll have to log in to mail.google.com first and only from the account’s settings in there you will have the opportunity to update the Gmail password.
Email has stopped working error
This problem goes like this: every time when you try to open an email, you receive an error telling you that the email stopped working. Most likely, the app worked just fine, until you performed an update.
Because the update seems to have generated the problem, you can try to delete the system cache. It’s the simplest and safest approach that can spare you from any corrupted cash and that won’t affect any of your files in any way.
To delete the system cache…
- Turn off the smartphone;
- Simultaneously press and hold the Home key and the Volume Up key, then hold the Power key as well;
- Let go of the Power key when the “Samsung Galaxy S8” text appears on the display;
- Let go of the other two keys when the Android logo appears on the display;
- Wait for up to 60 seconds before you start navigating;
- Use the Volume Down key to reach the option Wipe Cache Partition;
- Use the Power key to select it;
- Confirm with the Volume Down and Power keys the Yes option;
- As soon as the device finishes its Master Reset, use the same keys to initiate the Reboot System Now option.
It will take a bit longer for the device to restart, but when it does, open the email app and see if you’re still getting the error. If you do, you can begin suspecting a problem with the app, which means, unfortunately, that you are about to clear its cache and data and, consequently, lose all your emails from the account:
- Go to the Home screen;
- Tap on Apps;
- Tap on Settings;
- Select the Applications menu;
- Access the Application manager;
- Swipe to access the tab “All”;
- Tap on the email app;
- Tap on the Force Close button;
- Tap on Storage;
- Select Clear Cache;
- Select Clear Data;
- Tap on Delete.
Now go back to your email app and see how it works. If you’re still looking at the same error, it’s even worse, because the only thing left for you to try is a master reset of the device. This time, however, you can back up all your data, so you won’t miss anything important, though you will have to start with your phone from scratch:
- Repeat the steps from the above section with deleting the system cache: Home + Volume Up + Power, release the Power key when you see the Galaxy S8 text, and the two other keys when you see the Android logo;
- Wait for up to 60 seconds and, with the same Volume Down (for selection) and Power (for initiation) use the options Wipe Data / Factory Reset and confirm with “Yes – delete all user data”;
- When the reset is over, use the option “Reboot system now” and wait for your Galaxy S8 to reboot.
Back to the normal functioning mode, after you have reconfigured your smartphone, the email app should work flawlessly.