How To Fix OnePlus 5 Turns OFF Randomly
The new OnePlus 5 is been considered as one of the best smartphones of 2016. However, there is one issue that the users have been complaining about. The issue is that the OnePlus 5 turns off at random times without manually switching it off. This is not something normal and it means there is an issue that needs to be fixed. Below I’ll explain how you can fix the OnePlus 5 switching off and restarting randomly.
Factory Reset OnePlus 5
The first solution that I will suggest that you can use to solve the issue of OnePlus 5 randomly switching off/on is to factory reset the OnePlus 5. You can make use of this detailed guide on how to factory reset the OnePlus 5. It’s important to let you know that you should backup all your vital files and information before you start this process to prevent losing data.
Clear Cache on OnePlus 5
After carrying out the process above, you should also try to wipe the cache partition of your OnePlus 5 (Learn how you can clear the OnePlus 5 cache). With the power off, simultaneously press and hold the following three keys: Volume Down, Power and Home. When the phone begins to boot you can release the buttons. You’ll need to use the volume keys to make your selections, and the power key to confirm. Select Wipe Cache partition and confirm, then reboot the device.
If the issue persists after trying the two methods explained above, I will advise that you check if your OnePlus 5 is still under warranty so that you can get a new one if proven defective by a technician.