It has been reported by some that the Samsung Galaxy J5 keeps restarting itself over and over, when no problems happening in the past. In addition, sometimes the Galaxy J5 suddenly begins to turn off several times without warning. Some times when the Galaxy J5 keeps restarting itself, you can try some of the following solutions to help fix when a Galaxy J5 keeps restarting with a Samsung logo. The best option would be to find a Samsung technician and get the Galaxy replaced or fixed as soon as possible.
If you still have the Galaxy J5 under warranty when it keeps restarting, you can save money in case something is seriously damaged with the Samsung Galaxy. You should also get the Galaxy J5 checked out by Samsung Support if you have a Galaxy J5 that keeps rebooting, shutting off or freezing.
Sometimes this issue can be happening because there is a new app installed that causes the Samsung Galaxy J5 to crash or due to a defective battery that can no longer provide the required performance. Even a bad firmware can cause crashes. The following are two ways to fix a Samsung Galaxy J5 that keeps restarting.
The Android operating system causes the Galaxy J5 to keep restarting
A common reason that the Galaxy J5 keeps restarting or rebooting itself is because of the new firmware update has been installed. We recommend in this case performing a factory reset on the Samsung Galaxy J5. The following is a guide on how to factory reset the Galaxy J5.
Before you go to factory reset the Galaxy J5 to help fix the reseting problem on the smartphone, it’s important to remember to back up all data on the Galaxy J5. The reason for this is when you complete a Galaxy J5 factory reset; everything will be deleted.
An application is responsible for the sudden reboots.
For those that don’t know what Safe Mode is, it’s a different mode that places the Galaxy J5 environment that allows users to securely uninstall applications, remove bugs. In addition, you can use Safe Mode if any installed apps no longer work or if the Galaxy J5 keeps restarting.
Power off the Samsung Galaxy J5 completely. Then keep the power on/off button pressed to reboot the smartphone. Once the screen is activated and displays the samsung start logo, immediately hold the volume quieter button. Keep it pressed until the sim-pin is queried. At the bottom left you should now find a field with “Safe Mode“.