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Galaxy S8 And Galaxy S8 Plus No Sound Problem (Solved)

The no-sound problem with Galaxy S8 or Galaxy S8 Plus is not so uncommon as it… sounds. So, whether you have no sound at all on your smartphone or the sound just stopped working all of a sudden, you’re not alone and you definitely shouldn’t consider changing your smartphone. You might be surprised to discover how many other people report that:

  • The speaker of the smartphone will only make sounds when getting a call, but not working for any other audio action;
  • The smartphone simply won’t reproduce sounds for any action at all, from incoming calls to app notifications or playing music;
  • The device remained stuck on the Headphone mode.


No matter which one of these issues you have been facing, it is understandable if you want to fix it on your own, as fast as you can. That’s why we have put together this step-by-step tutorial that should help you to troubleshoot any Galaxy S8 or Galaxy S8 Plus no sound problem.

Here is what you should check:


What ring mode is currently active on your device?

See if it’s not the Silent or the Vibration mode. You can either swipe down the Notification shade and tap on the speaker icon until you switch the device to the Loud ring mode or just go to Settings, tap on Sound, and access the detailed Volume settings in there.


Have you recently restarted your phone?

It is absolutely surprising how many issues you can avoid with just a simple, occasional restart of your phone. Go ahead and tap on the Power button. Hold it for about 2 seconds or until you see the menu popping up on the screen. Select the Restart option and just ignore the Turn Off Device or Airplane Mode options. Wait until the Galaxy S8 or Galaxy S8 Plus restarts and try to check if you’re still not getting any sounds.


Have you played a little bit with the headphone jack?

Especially if the device signals the Headphones mode on, even though you don’t have the jack plugged in, you should try to refresh this connection. Plug and unplug the headphone jack for a couple of times and chances are you will either dislodge any dust residues or dirt stuck in there or solve the audio glitch relating to the Headphones mode.


How about the charging dock?

On the same principle as the above suggestion, if anything got caught up in there, the device could interpret it as being connected to a music dock or a station, hence the cut off sound. So, suffices to use an old toothbrush and gently brush the dock, removing as much as you can from the dirt piled up in there while putting as little pressure as you can.


On what software version are you running?

If you haven’t recently updated your Galaxy S8 or Galaxy S8 Plus to the latest software version available, it wouldn’t hurt to do it now. Look for the available updates under the general Settings. Tap on About Device, access the Software Update menu and tap on Check for Updates. Once you have downloaded the most recent update, check the sound once again.

If you’re not getting new updates, remember that different carriers make the updates available at different times, so maybe you will just need to wait a little longer until it becomes available to you.


Did you recently use the Bluetooth?

Even if you have interrupted the connection with that external device, your Galaxy S8 or Galaxy S8 Plus could see a ghost connection and, consequently, experience this sound problem. Luckily, all you have to do in order to get rid of it is to disable the Bluetooth from the notification shade.

If none of the above questions and their answers helped you to fix the problem, perhaps it is best to take your Galaxy device to an authorized technician.


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David Williams

Mar 30, 2017

3076 Articles Published