Some have reported that the Samsung Galaxy J5 will have a black screen after you have turned on the smartphone. The problem is that the Galaxy J5 buttons light up like normal, but the screen remains black and nothing is showing up. The Galaxy J5 screen won’t turn on at random times for different people, but the common problem is that the screen fails to wake up. There are several different ways to try to solve the Galaxy J5 blank screen issue, follow the instructions below to learn how to fix the Galaxy J5 black screen not turning on issue.
Boot to Recovery Mode and Wipe Cache Partition
The following steps will get the Samsung Galaxy J5 into Recovery Mode by booting the smartphone:
- Press and hold the Volume Up, Home, and Power buttons at the same time
- After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
- Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
- After the cache partition is cleared, the Galaxy J5 will reboot automatically
Read this guide for a more detailed explanation on how to clear cache on the Galaxy J5
Factory Reset Galaxy J5
If the method above didn’t help you fix the black screen problem on the Galaxy J5, then you should try to factory reset the smartphone. The following is a guide on how to factory reset the Galaxy J5. It’s important to note that before you go to factory reset a Galaxy J5, you should back up all files and information to prevent any data from being lost.
Get Technical Support
If none of the methods have worked in trying to get the Samsung Galaxy J5 to turn with the black screen, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damage. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.