Some Samsung Galaxy J5 owners have reported that they can’t see Emojis on their smartphone. Sometimes emojis won’t show up on the Galaxy J5 if you don’t have the correct software installed that supports the emojis. Different emojis are available through different programs. To access the emojis on the built-in texting app on the Galaxy J5, Select on “Menu” and then “Insert Smiley.”
If you see that some Galaxy J5 users have access to emojis that you don’t have, check whether or not you’ve updated your operating system. This can be done by selecting on Menu > Settings > More > System Update > Update Samsung Software > Check Now to see whether an update is available. If it is, follow the prompts to update your version of Android. A newer version may give you access to new emojis.
A main reason why emojis don’t work on the Galaxy J5 is because the software that the other person uses isn’t compatible with the software to your Galaxy J5. An example of this is when a third-party texting app may include emojis that aren’t supported by the default Android texting app used on the J5, which means the emojis won’t be displayed. The best solution to this problem would be to ask the other person sending the emojis to use a different emojis that work with the Galaxy J5.