has stopped – Best Fix

Android gapps

So, you’re going about your business, using this really cool app in Android, and all of a sudden everything comes to a halt. You’ve received this dreaded error message on your device’s display: “ has stopped.”  Now what?

Let’s go through some ways to solve this obnoxious error message.

Fix 1: Clear an App’s Cache

Have you noticed the “ has stopped” every time you use one certain application? If so, you’ll want to clear that app’s cache.

Here’s how (on Marshmallow).

  • Go to “Settings” on your Android device.                                                                                                                 Marhmallow settings
  • Scroll down to “Apps” and tap on it.                                                                                                                          Marsh apps
  • Now find the app that’s giving you the problem, and tap on it.
  • On the next screen, tap on “Storage.”                                                                                                                         Marsh storage
  • Under “Storage,” you’ll see two buttons: “Clear Data” and “Clear Cache.” Tap “Clear Cache.”                                   Marsh Cache

Do it this way, if you’re running KitKat.

  • Go to “Settings” on your Android device. (Note: Most of these apps are my daughter’s, just to clarify!)                                                                               KitKat Settings
  • Scroll down to “Apps” and tap on it.                                                                                         KitKat Apps
  • Select the app that’s throwing the error message.
  • In the next and final screen, tap the “Clear cache” button.                                                                   KitKat Clear Cache

Don’t tap on “Clear data,” unless it’s your last resort at trying to get the app back to regular working order. Clearing an app’s data removes all your user information and files associated with that app.

Fix 2: Clear Every App’s Cache

If you’re not exactly sure what application is making you receive “ has stopped” because it’s happening at random, you can try clearing the cache of all your installed apps. Follow these steps on Marshmallow:

  1. Go to “Settings” on your Android device.
  2. Scroll down to “Storage & USB” and tap it.                                                                                                          Marsh Storage and USB
  3. Next, tap on “Internal storage,” and scroll down to “Cached data.”                                                                                       Marsh internal storage                                                                                                                                            M Cached Data
  4. Tap “Cached data.” A question box will appear on your device’s screen that says, “Clear cached data?  This will clear cached data for all apps.”                                                                                                                                                                 Clear All cached data
  5. Tap on “OK.”

Alternatively, try it this way for KitKat:

  1. Go to “Settings” on your Android device.
  2. Next, go to “Storage” and tap on it.                                                                                          KitKat Storage selection
  3. Tap where it says “Cached Data.” A text box will be displayed that says, “Clear cached data? This will clear cached data for all apps.”                                                                                                                                            KitKat Storage                                                                                                                                           KitKat Clear cached data all
  4. Tap “OK.”

Now all cached data on every app installed on your Android device has been cleared.

Fix 3: Reset App Preferences

The uncooperative application’s root issue could be trouble connecting to a server; either it’s not in sync or the app could’ve timed out.

To reset your app preferences, you’ll do the following steps in both KitKat and Marshmallow:

  • Go to “Settings” on your Android device.
  • Scroll down to “Apps” and tap on it.                                                                                                                          Marsh apps
  • Next, in the upper right-hand corner of your Android device, tap the three vertical dots.                           Marsh 3 dots
  • Tap on “Reset app preferences.” This will display a text box saying, “Reset app preferences?” It will also give you a list of what preferences are going to be reset for all your apps. You’ll not lose any app data.                                                       Marsh reset app prefs
  • Tap on “Reset Apps.”                                                                                                                                                    Marsh reset apps prefs

This resets all your app preferences on the Android device.

Fix 4: Disable and Re-enable Download Manager

  1. Go to “Settings” on your Android device.
  2. Scroll down to “Apps” and tap on it.                                                                                                                           Marsh apps
  3. Select “Downloads” in the list of apps.                                                                                                                    Marsh downloads
  4. Tap the “Disable” button. You’ll see this message: “If you disable this app, other apps may no longer function as intended.” Tap “Disable App.”  disable downloads M .                                                                                                                                          Disable app button
  5. Next, tap the “Enable” button to re-enable download manager.

If you’re running KitKat, do this to disable, then re-enable download manager.

  1. Go to “Settings” on your Android device.
  2. Scroll down to “Apps” and tap on it.                                                                                        KitKat Apps
  3. Swipe right to “All.”                                                                                                                     KitKat All
  4. Find “Download Manager” and tap on it.                                                                               KitKat dwnld Manager
  5. Tap the “Disable” button. It then will say: “Disable built-in app? If you disable a built-in app, other apps may misbehave.” Tap the “Disable” button.                                                                                                                          Download manager disableDisable ok KitKat
  6. Now, tap the “Enable” button to re-enable the Download Manager.

Restart your Android device to see that the error message has resolved.

We’ve covered all the ways we’ve encountered that you can try and fix the error “ has stopped.” Hopefully one of our fixes has worked for you!

Posted by Heather on June 30, 2016

3 thoughts on “ has stopped – Best Fix”

  1. Dennis van manen says:

    Hi Heather, thank you for the explanation on this issue. I am an Apple lover, but had to buy an android device to use a device for my car, which is only available to use with an android, so.i bought a Hubl 2. Initially I was happy, for about 2 hours. Since then the horror message appeared, something to do with google. And process etc. The very first evening that I have this device. I’ve done a factory reset for 3 times in the last 4 hours, that’s when I bought it. Followed your advice, twice. I know now why I have an allergy for android, I use apple for over 10 years, and I can honestly admit, never ever had an issue, I have a MacBook Pro 2013, Mac mini 2011, a couple of iPods, an iPhone 6s, had every iPhone before this, and an Apple TV. It is that I need this hudl2, but it made me hate the androids crap even more. The device is ok, it’s the is mess from google obviously. I’m sorry for the rant, but it is and probably always will be crap, kind regards, Dennis

  2. Heather says:

    Hello Dennis,
    Thanks for your comment. Sorry about your experience. Hope things get better for you.

  3. Penny Shane says:

    I went through the appropriate process comparable with my tablet. I just tried to open m email, and it won’t let me. It says: Unknown issue with Google Play services.

    Fortunately I am working off of backup tablet. Please help. I can get on Puffin but not YouTube.

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