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So, you’re going about your business, using some cool app in Android, and all of a sudden everything comes to a halt. You’ve received this dreaded error message: “ has stopped.” Now what?

Let’s go through some ways to solve this obnoxious error message.

Fix 1: Clear an App’s Cache

Have you noticed the “ has stopped” error every time you use one particular application? If so, you might be able to solve the problem by clearing that app’s cache.

Here’s how on Marshmallow (and further down, we’ll have instructions for doing it on KitKat):

  • Go to “Settings” on your Android device, and tap on it.Marhmallow settings
  • Scroll down to “Apps” and tap on it.                                                                                                                          Marsh apps
  • Now find the app that’s giving you the problem, and tap on it.
  • On the next screen, tap on “Storage.”                                                                                                                         Marsh storage
  • Under “Storage,” you’ll see two buttons: “Clear Data” and “Clear Cache.” Tap “Clear Cache.”                                   Marsh Cache

Do it this way if you’re running KitKat.

  • Go to “Settings” on your Android device. (Note: In case you’re wondering, “What does this writer do with her phone all day?” most of these apps are my daughter’s!)                                                                               KitKat Settings
  • Scroll down to “Apps” and tap on it.                                                                                         KitKat Apps
  • Select the app that’s throwing the error message.
  • In the next and final screen, tap the “Clear cache” button.                                                                   KitKat Clear Cache

Don’t tap on “Clear data,” unless it’s your last resort in trying to get the app back to regular working order. Clearing an app’s data removes all your user information and all the files associated with that app.

Fix 2: Clear Every App’s Cache

If you’re not sure exactly what application is making you receive the “ has stopped” error (maybe it seems to be happening at random), you can try clearing the caches of all your installed apps at the same time. Follow these steps on Marshmallow (again, there are also instructions for KitKat below):

  1. Go to “Settings” on your Android device.
  2. Scroll down to “Storage & USB” and tap it.                                                                                                          Marsh Storage and USB
  3. Next, tap on “Internal storage,” and scroll down to “Cached data.”                                                                                       Marsh internal storage                                                                                                                                            M Cached Data
  4. Tap “Cached data.” A question box will appear on your device’s screen that says, “Clear cached data? This will clear cached data for all apps.”                                                                                                                                                                 Clear All cached data
  5. Tap “OK.”

Alternatively, try it this way for KitKat:

  1. Go to “Settings” on your Android device.
  2. Next, go to “Storage” and tap on it.                                                                                          KitKat Storage selection
  3. Tap where it says “Cached Data.” A text box will appear that says, “Clear cached data? This will clear cached data for all apps.”                                                                                                                                            KitKat Storage                                                                                                                                           KitKat Clear cached data all
  4. Tap “OK.”

Now all cached data on every app installed on your Android device has been cleared.

Fix 3: Reset App Preferences

The root issue could be that the uncooperative application is having trouble connecting to a server; either it’s not in sync or the app could’ve timed out. You can sort this out by resetting your app preferences.

To reset your app preferences, take the following steps. The steps are the same in both KitKat and Marshmallow:

  • Go to “Settings” on your Android device.
  • Scroll down to “Apps” and tap on it.                                                                                                                          Marsh apps
  • Next, in the upper right-hand corner of your Android device, tap the three vertical dots.                           Marsh 3 dots
  • Tap on “Reset app preferences.” This will display a text box saying, “Reset app preferences?” It will also give you a list of what preferences are going to be reset for all your apps. You will not lose any app data.    Marsh reset app prefs
  • Tap on “Reset Apps.”                                                                                                                                                    Marsh reset apps prefs

This resets all your app preferences on the Android device.

Fix 4: Reset Download Manager

The problem might be caused by the Download Manager. To fix it, you’ll need to turn the process off and then on again. Once again, the process is different in Marshmallow and KitKat. To do it in Marshmallow:

  1. Go to “Settings” on your Android device.
  2. Scroll down to “Apps” and tap on it.                                                                                                                           Marsh apps
  3. Select “Downloads” in the list of apps.                                                                                                                    Marsh downloads
  4. Tap the “Disable” button. You’ll see this message: “If you disable this app, other apps may no longer function as intended.” Tap “Disable App.”  disable downloads M .                                                                                                                                          Disable app button
  5. Next, tap the “Enable” button to re-enable the Download Manager.
  6. Restart your Android device to see that the error message has resolved.

If you’re running KitKat, do this to disable, then re-enable, the Download Manager:

  1. Go to “Settings” on your Android device.
  2. Scroll down to “Apps” and tap on it.                                                                                        KitKat Apps
  3. Swipe right to “All.”                                                                                                                     KitKat All
  4. Find “Download Manager” and tap on it.                                                                               KitKat dwnld Manager
  5. Tap the “Disable” button. It then will say: “Disable built-in app? If you disable a built-in app, other apps may misbehave.” Tap the “Disable” button.                                                                                                                          Download manager disableDisable ok KitKat
  6. Now, tap the “Enable” button to re-enable the Download Manager.
  7. Restart your Android device to see that the error message has resolved.

We’ve covered all the ways we’ve encountered to fix the error “ has stopped.” Hopefully one of our fixes works for you!

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9 thoughts on “ has stopped – Best Fix”

James says:
Hi ma’am my phone now is starting but the problem is still error .. How can I do for it ..?
Sage Watson says:
Any idea how this could be fixed on an LG Google Smart TV running jelly bean? I had an automatic update of either one or more of the google apps hard wired within the TV (tv runs google chrome this was what google was pushing before the google chromecast) The picture is great and the 3D on the tv works great too I don’t even have to use the smart features anymore but i can’t find anything that will somehow reset the tv. I’ve even put a new motherboard in the tv and as soon as I signed in to my google account (forces you at initial set up) the same error messages started appearing.

Joel says:
in my case “com.process.gapps has stopped” only appears everytime i turn on mobile data and wifi. what should I do. Im using LG G4. Thanks.
Andrew says:
I have tried all your suggestions to repair com.Google.process.gapps fault on my android device and I am still getting this message always on start up so what can I do now
Amanda says:
Check if your last mobile device has been merged with the corresponding current mobile service subscribed account by contacting the manufactured maker . If a seperate phone number was listed on the current account as home/secondary contact through your subscriber providing the service, have it removed from your current device account. You may want to remove your email from local library accounts and request incoming text reminders.
john rommel says:
Nothings work.. I notice during disabling the download manage.. Its grey.. Cant click or press… Still the error message keep on poping up..
Sage Watson says:
I have had this issue on my LG Google TV for the past 6 months. I’ve even had a new motherboard installed which fixed the error message until I had to sign into my google play account and the error message came back with is a video I recorded of me messing with the issue please help me!
Penny Shane says:
I went through the appropriate process comparable with my tablet. I just tried to open m email, and it won’t let me. It says: Unknown issue with Google Play services.

Fortunately I am working off of backup tablet. Please help. I can get on Puffin but not YouTube.

Heather says:
Hello Dennis,
Thanks for your comment. Sorry about your experience. Hope things get better for you.
Dennis van manen says:
Hi Heather, thank you for the explanation on this issue. I am an Apple lover, but had to buy an android device to use a device for my car, which is only available to use with an android, so.i bought a Hubl 2. Initially I was happy, for about 2 hours. Since then the horror message appeared, something to do with google. And process etc. The very first evening that I have this device. I’ve done a factory reset for 3 times in the last 4 hours, that’s when I bought it. Followed your advice, twice. I know now why I have an allergy for android, I use apple for over 10 years, and I can honestly admit, never ever had an issue, I have a MacBook Pro 2013, Mac mini 2011, a couple of iPods, an iPhone 6s, had every iPhone before this, and an Apple TV. It is that I need this hudl2, but it made me hate the androids crap even more. The device is ok, it’s the is mess from google obviously. I’m sorry for the rant, but it is and probably always will be crap, kind regards, Dennis
Joer'ct Phillips says:
Android is the only thing that works on my wifi signal at my house. this recently started on one of my older devices. Thank you, but this didnt fix anything.

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Jun 30, 2016

93 Articles Published