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How To Fix Problems With the Galaxy J5 Touch Screen

Posted by RecomHub on January 20, 2019

Many smartphones can develop issues with their touch screen, and the Samsung Galaxy J5 is no exception. Some common problems reported include having a portion of the touch screen not responding to touch, having a problem with part of the screen not displaying anything, or have a problem with the whole screen not being responsive to touch. In this article, I will show you how to troubleshoot these kinds of touchscreen problems on your Galaxy J5 smartphone.

Physical Issue or Software?

The first thing to look at is whether your phone is physically damaged, or whether you have developed a software problem that is interfering with your Galaxy J5 touch screen’s operation. Usually you will know if the problem is physical: you drop the phone off a balcony, someone steps on it and breaks the screen in half, or something of that nature. If you have physically damaged your screen, your options are fairly limited.

One possibility is that you can just get a new phone. If your phone is under warranty or if you have a phone insurance plan with your carrier, this may be the simplest and quickest way to get your phone back in working order. Contact your carrier or the retailer who sold you the phone for the process of getting a replacement.

Another possibility is that you can replace just the screen. You can do this through a local phone repair technician, although they will likely charge you a pretty hefty fee to do the work, possibly more than your phone is worth. If you are handy, you can try replacing the touch screen yourself with a repair kit like this one. Note that this approach is not for everyone, and if you’re not handy with small electronics it isn’t recommended.

Fixing Software Problems

If the problem isn’t physical, then there’s probably something glitched in your phone’s software. This could be in the Android operating system itself, or it could be a problem with an app that you’ve installed. We’ll look at how to deal with each of those situations.

Clear phone cache

One potential source of the trouble is a conflict in your phone’s cache memory. This is memory that the phone sets aside for the operating system as well as for each app to let them store data and enable switching easily between apps. To clear your phone’s cache, try the steps in this guide to how to clear cache on Samsung Galaxy J5.

Remove the Sim card

Another possible source of problems is a badly seated SIM card. Turn off your Samsung Galaxy J5 smartphone. Then take out the SIM card and reinsert it. Then turn your Galaxy J5 on and see if the problem has been solved.

Complete factory reset

If all else fails, you may need to do a complete factory reset of the phone to see if that fixes the issue. It is important that you back up your data before you do a reset. To perform a hard reset, check out this guide to how to factory reset the Samsung Galaxy J5.

The Last Resort

If there’s nothing physically wrong with the phone and these software resets don’t fix the issue, then there probably is not much else that you can do as a consumer. You will have to get the phone serviced by a phone technician or get a replacement.

Do you have any suggestions for how to fix problems with a Galaxy J5 touch screen? If you do, we’d love it if you would share them with us in the comments section.

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