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Galaxy J7 Problems With Touch Screen (Solved)

Posted by RecomHub on January 10, 2019
Samsung Galaxy J7

The Samsung Galaxy J7 problems with the touchscreen seem like a common issue with those that own the smartphone from Samsung, and the problems are more than a little irritating. Some of the problems noticed on the Galaxy J7 include part of the touchscreen not working, the touchscreen being unresponsive to input, and similar touchscreen problems. Below, we’ll get into some of the solutions that you can use to possibly fix your problems with the Galaxy J7 touchscreen so it can stop causing you a headache and work as it’s supposed to.

Reasons For Galaxy J7 Touch Screen Not Working:

The Samsung Galaxy J7’s touchscreen is not always responsive towards the bottom of the screen. This means users have to move the apps and the controls on the lower portion of the screen up towards the middle of the phone, just so they can keep using it without interruption.

  • Sometimes during the shipping process of the phone, the Galaxy J7 touchscreen gets damaged in the process, and the performance of the touchscreen can suffer due to excessive turbulence. In some cases, this would lead to it not working properly. This is not always immediately apparent, but if you suspect this is the cause then you’re best option is to get the phone professionally repaired or replaced.
  • Sometimes the touchscreen problem is because of software bugs. Samsung always releases software updates to fix these problems, but it’s not an immediate process.

Ways To Fix The Galaxy J7 Touchscreen Not Working

Factory Reset Your Galaxy J7

  1. Go to the notification section of the Galaxy J7.
  2. Select the gear icon to bring up Settings.
  3. From the settings page, go to Reset. If the reset option is not visible, use the search field at the top of the screen to bring the menu up.
  4. In the Reset page, select Factory data reset.

Make sure that everything important has been backed up, and then at the bottom of the screen select Reset device. On the next screen, select Delete all and wait for the process to complete and the phone to reboot. You can also read this more detailed guide on how to factory reset Samsung Galaxy J7.

Clear Phone Cache

Another fix for the problem is deleting the cache. When you hold down the volume button down until the Samsung logo appears it will ask you whether you want to wipe cache partition. The answer is yes. You can also read this more detailed guide on how to clear cache on Samsung Galaxy J7.

  1. Turn the Galaxy J7 off.
  2. Press and hold the Volume Up, Power, and Home buttons at the same time until the logo appears on the screen and the phone vibrates.
  3. Then let go of the Power button and continue to hold the other buttons.
  4. Use the volume buttons to scroll down to highlight Wipe Cache Partition.
  5. Press the Power button.
  6. Scroll down to Yes and press the Power button to select it.
  7. Scroll to Reboot System Now and press the Power button to select it.
  8. Your Galaxy J7 will reboot with a cleared system cache.

Complete A Hard Reset

It’s important to note that if you’re doing a Samsung Galaxy J7 hard reset, it will remove and delete all data, apps, and settings on the phone. You should back up your Galaxy J7 to prevent any data from being lost. The way to back up data on your Galaxy J7 is by going to Settings and then going to Backup & reset. You can also read this more detailed guide on how to hard reset Samsung Galaxy J7.

  1. Turn off the Galaxy J7.
  2. Press and hold at the same time:  Volume Up button + Home button + Power button, until you see the Samsung logo.
  3. Then select from the Recovery Mode menu wipe data/factory reset using the Volume buttons to navigate and Power button to confirm your selection.
  4. Select Yes — delete all user data to confirm the whole operation.
  5. After that, select the reboot system now option.

Remove The Sim Card

Turn off your Samsung Galaxy J7 smartphone. Then take out the SIM card and reinsert your SIM Card. Then turn back on your Galaxy J7 to see if the problem has been resolved.

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