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Galaxy J7 Problems With Touch Screen (Solved)

Posted by RecomHub on October 2, 2016
Samsung Galaxy J7

The Samsung Galaxy J7 problems with touchscreen seem like a common issue with those that own the new smartphone from Samsung. Some of the problems noticed on the Galaxy J7 includes part of the touchscreen doesn’t work, the touchscreen is not responsive and similar touchscreen problems. Below, we’ll get into some of the solutions that you can use to fix your Galaxy J7 problems with the touchscreen that is causing you a headache.

Reasons For Galaxy J7 Touch Screen Not Working:

The Samsung Galaxy J7’s touchscreen is not always responsive towards the bottom of the screen. This means users have to move the apps and the controls on the lower portion of the screen up towards the middle of the phone, just so they could keep using it without interruption.

  • Sometimes during the shipping process of the phone, the Galaxy J7 touchscreen gets messed up and the performance of the touchscreen due to excessive bumps would lead to it not working properly. This is not always immediately apparent
  • Sometimes the touchscreen problem is because of software bugs. Samsung always releases software updates to fix these problems, but sometimes it takes some time

Ways To Fix Galaxy J7 Touchscreen Not Working

Factory Reset Your Galaxy J7

  1. Go to the notification section of the Galaxy J7
  2. Select the gear icon to bring up Settings
  3. From the settings page, go to Reset. If the reset option is not visible, use the search field at the top of the screen to bring the menu up
  4. In the Reset page, select Factory data reset

Make sure that everything important has been backed up and then at the bottom of the screen select Reset device. On the next screen, select Delete all and wait for the process to complete and the phone to reboot. You can also read this more detailed guide on how to factory reset Samsung Galaxy J7.

Clear Phone Cache

Another fix for the problem is deleting the cache. When you hold down the volume button down till the Samsung logo appears it will ask you whether you want to wipe cache partition. Give yes. You can also read this more detailed guide on how to clear cache on Samsung Galaxy J7.

  1. Turn the Galaxy J7 off
  2. Press and hold the Volume Up, Power and Home buttons at the same time until the Android logo shows up and the phone vibrates
  3. Then let go of the Power button and continue to hold the other buttons
  4. Use the volume buttons to scroll down to highlight Wipe Cache Partition
  5. Press the Power button
  6. Scroll down to Yes and press the Power button
  7. Scroll to Reboot System Now and press Power
  8. Your Galaxy J7 will reboot with a cleared system cache

Complete A Hard Reset

It’s important to note that doing a Samsung Galaxy J7 hard reset, it’ll remove and delete all data, apps, and settings. You should back up your Galaxy J7 to prevent any data from being lost. The way to back up data on your Galaxy J7 is by going to Settings > Backup & reset. You can also read this more detailed guide on how to hard reset Samsung Galaxy J7.

  1. Turn off the Galaxy J7
  2. Press and hold at the same time:  Volume Up + Home button + Power button, until you see Samsung logo.
  3. Then select from Recovery Mode menu “wipe data/factory reset” using Volume buttons to navigate and Power button to confirm.
  4. Select “Yes — delete all user data” to confirm the whole operation.
  5. After that select option “reboot system now”.

Remove The Sim Card

Turn off your Samsung Galaxy J7 smartphone. Then take out the SIM card and reinsert your SIM Card. Then turn back on your Galaxy J7 to see if the problem has been solved.