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Galaxy J7 Problems With Touch Screen (Solved)

Posted by David Covington on July 6, 2019
Samsung Galaxy J7

The Samsung Galaxy J7 problems with the touchscreen seem like a common issue for Android users that own the J7 smartphone from Samsung, and these problems are more than a little irritating. Touchscreen problems can really interfere with your productivity and enjoyment of using your phone.

Some of the issues occurring on the Galaxy J7 include problems such as the touchscreen being unresponsive to user input and similar problems.

Below, we’ll get into some of the solutions that you can use to fix some common touchscreen issues with the Galaxy J7. These solutions will help you get your phone’s touchscreen working properly so you get back to being productive and having fun with your phone.

Reasons For Galaxy J7 Touch Screen Not Working:

The Samsung Galaxy J7’s touchscreen is not always responsive towards the bottom of the screen.

This means users have to move the apps and the controls on the lower portion of the screen up towards the middle of the phone, just so they can keep using it without interruption.

  • Sometimes during the shipping process of the phone, the Galaxy J7 touchscreen gets damaged in the process, and the performance of the touchscreen can suffer due to excessive turbulence. In some cases, this would lead to it not working properly. This is not always immediately apparent, but if you suspect this is the case then your best option is to get the phone professionally repaired or the phone replaced altogether.
  • Sometimes the touchscreen problem is because of software bugs. Samsung always releases software updates to fix these problems, but Samsung isn’t always super quick to release these software updates. Keep your phone as up-to-date as you can.

Ways To Fix The Galaxy J7 Touchscreen Not Working

Factory Reset Your Galaxy J7

Resetting your J7 back to the factory defaults can often be an effective solution but remember to back up your phone first, then follow these instructions:

  1. Go to the notification section of the Galaxy J7.
  2. Select the gear icon to bring up Settings.
  3. From the settings page, go to Reset. If the reset option is not visible, use the search field at the top of the screen to bring the menu up.
  4. In the Reset page, select Factory data reset.

As mentioned above, make sure that everything important has been backed up.

Then, at the bottom of the screen select Reset device. On the next screen, select Delete all and wait for the process to complete and the phone to reboot. You can also read this more detailed guide in this TechJunkie tutorial: How to factory reset Samsung Galaxy J7.

Clear Your Galaxy J7’s Cache

Another fix for the problem is clearing out the cache. When you hold down the volume button down until the Samsung logo appears it will ask you whether you want to wipe cache partition. The answer to whether you want to clear the cache is yes.

Follow these instructions to clear your phone’s cache:

  1. Turn the Galaxy J7 off.
  2. Press and hold the Volume Up, Power, and Home buttons at the same time until the logo appears on the screen and the phone vibrates.
  3. Then let go of the Power button and continue to hold the other buttons.
  4. Use the volume buttons to scroll down to highlight Wipe Cache Partition.
  5. Press the Power button.
  6. Scroll down to Yes and press the Power button to select it.
  7. Scroll to Reboot System Now and press the Power button to select it.
  8. Your Galaxy J7 will reboot with a cleared system cache.

You can also read this more detailed TechJunkie guide on how to clear the cache on Samsung Galaxy J7.

Complete A Hard Reset of your Galaxy J7

It’s important to note that if you’re doing a Samsung Galaxy J7 hard reset, it will remove and delete all data, apps, and settings on the phone.

Of course, you should back up your Galaxy J7 to prevent any data from being lost.

The way to back up data on your Galaxy J7 is by going to Settings and then going to Backup & reset.

Then follow these instructions to do a hard reset of your J7:

  1. Turn off the Galaxy J7.
  2. Press and hold at the same time:  Volume Up button + Home button + Power button, until you see the Samsung logo.
  3. Then select from the Recovery Mode menu wipe data/factory reset using the Volume buttons to navigate and Power button to confirm your selection.
  4. Select Yes — delete all user data to confirm the whole operation.
  5. After that, select the reboot system now option.

You can also read this more detailed TechJunkie guide on how to hard reset Samsung Galaxy J7.

Remove The Sim Card

Turn off your Samsung Galaxy J7 smartphone. Then take out the SIM card and reinsert your SIM Card.

Then turn back on your Galaxy J7 to see if the problem has been resolved.

Have you successfully resolved touchscreen problems on your Galaxy J7? If so, please tell us how you did it in the comments below!

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