Galaxy S8 And Galaxy S8 Plus: Snapchat Keeps Crashing (Solution)

Posted by RecomHub on April 1, 2017

If you are having problems with Snapchat crashing on your Samsung Galaxy S8 or Galaxy S8 Plus, there are some different things you can try to fix this problem:


Update Snapchat

  1. Open Google Play Store
  2. Tap the hamburger icon (three horizontal lines)
  3. Select “My apps & games”
  4. Find Snapchat
  5. Tap Update


It’s also a good idea to see if your Samsung Galaxy S8 or Galaxy S8 Plus Android operating system is up to date, too. If not, be sure to update it before trying any other repairs.


Clear Snapchat app cache

  1. Open Settings
  2. Tap Apps
  3. Browse and select Snapchat
  4. Select “Clear cache”


Clear Snapchat app data

  1. Open Settings
  2. Tap Apps
  3. Browse and select Snapchat
  4. Click “Clear Data”


Delete Snapchat and re-install it

There are two ways you can delete an app from your Galaxy S8 or Galaxy S8 Plus, or any Android device:

  1. Find the Snapchat icon. Tap and hold the icon, dragging it to the garbage can icon (it may say “Remove” or “Uninstall” over it).
  2. Open Settings. Tap Apps, and browse to Snapchat. Select “Uninstall.”


After deleting Snapchat, open Google Play store and do a search for Snapchat. Download and install like you did before.


The Android operating system causes the Galaxy S8 to keep restarting

If your Samsung Galaxy S8 or Galaxy S8 Plus is working without any problems, then starts crashing, it could be one of several causes. Sometimes it’s due to an update to the Android operating system. When this is the case, it is best to do a factory reset on your Galaxy S8 or Galaxy S8 Plus. For convenience, here is a guide that explains how to factory reset the Galaxy S8 Plus. If you can, backup all files and data. Also, write down all the apps you had installed from the Google Play store. WARNING: When you do a factory reset on your Galaxy S8 Plus, all your files and data will be deleted. When it reboots, your phone will be in the same state it was when you first purchased it.


Start Galaxy S8 Plus In Safe Mode

When in Safe Mode, only the essential parts of your Android operating system are used. This helps with troubleshooting and debugging when your Samsung Galaxy S8 Plus is malfunctioning. In Safe Mode, you can safely uninstall buggy apps that are causing your phone to freeze, crash, or restart endlessly.

You can use a quick guide on how to boot your Samsung Galaxy S8 or Galaxy S8 Plus into Safe Mode. Included are details on how to enter and exit Safe Mode on your Samsung Galaxy S8 and Samsung Galaxy S8 Plus. To use the guide, click here.

Power off the Samsung Galaxy S8 smartphone completely. Then keep the power on/off button pressed to reboot the smartphone. Once the screen comes back on and displays the Samsung start logo, press the volume down button and hold it for about 2 seconds. If you followed the steps correctly, you will see “safe mode” displayed in the lower left-hand corner of your screen.