There are times when even the best devices can give us a hard time and make us insanely mad, but before you take your Google Chromecast and ask for a replacement, you can try restoring this device to its factory settings and set it up from scratch.
This is a simple process that will not take too much of your time, and it is doable even if your computer cannot recognize your Chromecast. To start this process, your Chromecast should be connected to your TV and the same Wi-Fi network as your computer.
Open The Chromecast App.
Open the app on your computer (its location may vary) but if you have installed it recently, it should be on your desktop. If it is not there, check the Start menu, then Applications or go to the specific directory where you installed it.
If, by any chance, you have several Chromecasts connected to your network, make sure to select the one you want to format, and leave out the others.
Click on Factory Reset
If you are not absolutely certain that you want to go through the initial Chromecast setup process again, do not click this button.
Click on Reset
Your Chromecast will reset to factory settings, and you can now start the setup process. If the Chromecast remains unresponsive, it is time to contact Google, because there is a possibility that the machine may be defective. But, if this step was successful, you are done, and if it wasn’t, let’s go to the next one.
Press and Hold the Black Button
This is an option to go to if all else fails. If you are not able to connect your computer to Chromecast, you can perform the factory reset manually. Underneath the microUSB port, you will find a small black button. While the Chromecast is connected to your TV, press and hold this black button for 25 seconds, and when the light located next to the button starts blinking, let go. After a couple of minutes your device will reset, and then, you can start the initial setup process again.
We hope that you found these instructions useful, and if you weren’t able to restart your Chromecast, make sure to contact Google and get your replacement device.