How To Fix Blackberry DTEK50 And DTEK60 Black Screen Problem

For those that own BlackBerry’s new smartphone, some have reported of a black screen problem on DTEK60 and DTEK50. This issue with the Blackberry DTEK50 and DTEK60 is that the buttons light up, but the screen stays black and nothing shows up. The DTEK50 and DTEK60 screen won’t turn on at random times for some, but the main issue is that the screen fails to wake up. You can try a few different solutions to solve the DTEK50 or DTEK60 blank screen issue, read the guide below to learn how to fix the Blackberry DTEK50 or DTEK60 black screen not turning on issue.


Boot to Recovery Mode and Wipe Cache Partition

The following steps will get the Blackberry DTEK50 or DTEK60 into Recovery Mode by booting the smartphone:

  1. Press and hold the Volume Up, Home, and Power buttons at the same time
  2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
  3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
  4. After the cache partition is cleared, your smartphone will reboot automatically


Read this guide for a more detailed explanation on how to clear cache on the Blackberry DTEK50 or DTEK60


Factory Reset Blackberry DTEK50 or DTEK60

If the method above didn’t help you fix the black screen problem on Blackberry DTEK60 or DTEK50, then you should try to factory reset the smartphone. The following is a guide on how to factory reset the Blackberry DTEK50 or DTEK60. It’s important to note that before you go to factory reset a Blackberry DTEK50 or DTEK60, you should back up all files and information to prevent any data from being lost.


Get Technical Support

If none of the methods have worked in trying to get the DTEK50 or DTEK60 to turn with the black screen, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damage. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.


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