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How To Fix Nexus 5X Black Screen

How To Fix Nexus 5X Black Screen

Sometimes the Nexus 5X will have a black screen after you have turned on the smartphone. The problem is that the Nexus 5X buttons light up like normal, but the screen remains black and nothing is showing up. The Nexus 5X screen won’t turn on at random times for different people, but the common problem is that the screen fails to wake up. There are several different ways to try to solve the Nexus 5X blank screen problem, follow the instructions below to learn how to fix the Nexus 5X black screen not turning on issue.


Factory Reset Nexus 5X

If the method above didn’t help you fix the black screen problem on the Nexus 5X, then you should try to factory reset the smartphone. The following is a guide on how to factory reset the Nexus 5X. It’s important to note that before you go to factory reset a Nexus 5X, you should back up all files and information to prevent any data from being lost.


Boot to Recovery Mode and Wipe Cache Partition

The following steps will get the Nexus 5X into Recovery Mode by booting the smartphone:

  1. Press and hold the Volume Up, Home, and Power buttons at the same time
  2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
  3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
  4. After the cache partition is cleared, the Nexus 5X will reboot automatically

Read this guide for a more detailed explanation on how to clear cache on the Nexus 5X


Get Technical Support

If none of the methods have worked in trying to get the Nexus 5X to turn on with the black screen, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damage. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.



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David Williams

Jul 1, 2016

I am a true junkie for everything tech. My current arsenal includes an Apple TV, Amazon Fire TV Stick, iPhone Xs, Samsung Galaxy S9, Samsung Chromebook, iMac, and Dell XPS 13.

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