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How To Fix Unable To Open Galaxy S8 And Galaxy S8 Plus Email Attachments

How To Fix Unable To Open Galaxy S8 And Galaxy S8 Plus Email Attachments

Samsung Galaxy S8 is fully equipped to let you work on it! You can receive emails, compose and send emails, as well as download attachments and open them on your phone, even if they are Word, Excel, PDF documents or who knows what other formats!

Nevertheless, sometimes, one can encounter particular problems in the process. Some users, for instance, keep mentioning that they cannot open PDF files and even other types of attachments that they receive with their emails.

To be more specific, it can happen that, whether you want to save an attachment or just preview without downloading it, the Adobe program will try to do so but fail soon after that. If that’s the case, we suggest you try the following troubleshooting options:


Make sure you are using the right program for that action

This is something to consider especially if it’s your first time dealing with that type of file. If you’ve never downloaded a PDF file before, maybe you do not have the PDF viewer installed on the Samsung Galaxy S8 device. The same goes for any other type of file and associated app – make sure you know exactly what you need and take it from the Google Play Store if you don’t have it yet!


Remove your email account and add it once again

A more serious refresh of your email account would imply removing it from the device and adding it once again.


To remove your email account:

  1. Go to the Apps icon;
  2. Tap on Accounts;
  3. Select your email account that you want to remove;
  4. Tap on MORE;
  5. Tap on Remove Account and wait for it to finish.


To re-add your email account:

  1. Go back to Settings;
  2. Tap on Add Account;
  3. Tap on Email;
  4. Follow the prompts and register your old account again.


These instructions work for the Samsung Galaxy S8 email stock app. With any other third-party email app, you could simply uninstall the app and then reinstall it and configure it with your email account just like you did in the first instance.


Factory reset the smartphone

The factory reset is the only thing you can try when nothing else worked. Back up everything valuable on your smartphone, from media files to text messages and anything else you want to keep and then initiate the hard reset. It will give you a clean start, with all the software restored and without the previous error you’ve been dealing with.

As you can see, there are usually three potential causes – you’re not using the appropriate app, there is something wrong with your email account, or there is something wrong with your Samsung Galaxy S8. One of these three steps should help you work it out!

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David Williams

Apr 5, 2017

3076 Articles Published