How To Solve Grey Battery When It Shows Up Samsung Galaxy S9 And S9 Plus

One of the most annoying problems you may ever encounter while using your Samsung Galaxy S9 and Galaxy S9 Plus is when you can no longer charge the battery. Obviously, without it, you really can’t do much on your phone. So, what’s with this grey battery symbol that keeps showing up? The Gray battery symbol usually displays when trying to charge your smartphone, but the phone is broken in a way and won’t work.

What Triggers The Error

Some users started experiencing this problem after they dropped their phone while other discovered it without doing anything that would have inflicted the phone’s normal functioning. The main reason why this Gray battery issue appears is that the cable, port, or the battery gets damaged in some way. Regardless of the cause of the problem, we’ll share you some standard tips on how you can fix this issue below.

Remove The Battery

It’s going to be a bit more complicated to remove the battery on the Galaxy S9 or the Galaxy S9 Plus than with other phones, but not impossible. Some users that received the Gray battery error found that the issue resolve after removing the battery and place it back. Do your best to remove the phone battery, return it, and then see if the phone charges appropriately.

Changing Cables

It is possible your current charging cable is damaged, but that shouldn’t concern you very much with charging cables being universal to all Android phones and available everywhere. You can use a new charging cable with your Galaxy S9 or Galaxy S9 Plus and see if it fixes the problem. If the phone is charging, you need to get yourself a new cable.

Clear The USB Port

It is the most common causes of Gray battery issues since dirt, debris or lint can pile up in your USB port, stopping the connection with the charging cable. If you think this is what happened all you have to do is to grab a small needle or a paper clip and carefully move it around the charging port to take out whatever thing that has trapped in there.

  1. Perform a Low Battery Dump
  2. Follow the steps to initiate a low battery dump
  3. Switch On the phone
  4. Go to the Dialer app
  5. Dial the following code *#9900#
  6. A new screen will appear after dialing
  7. Scroll down until you identify the Low Battery Dump option
  8. Tap “Low Battery Dump”
  9. Tap to turn it on
  10. Next, click on “Wipe Cache Partition”

You should now know how to fix the gray battery problem when it shows up on your Samsung Galaxy S9 or S9 Plus after following the steps above.

 

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