“Internet Explorer Has Stopped Working” On Surface Pro 4: How To Fix IE Stop Working (Solution)
There are many Internet browsers available for your Microsoft Surface Pro 4. And while some users are avid fans of Firefox or Google Chrome, there are still people who prefer the good old Internet Explorer.
Whether you’re committed to IE or you’re just using it to… download your favorite Internet browser, you could be facing this error: “Internet Explorer has stopped working”. Especially in Windows 8 or Windows 10 this browser can crash and display the Internet Explorer error more often than it should on Surface Pro 4.
Nevertheless, there’s no reason to get too upset about Internet Explorer stop working. In this article, we’ve put together some handy strategies to help you get over the Internet Explorer crash. Most of the time, it’s the .dll files that the browser is so dependent of that are causing the crashes. And if it’s not a faulty .dll file that intrudes the browser’s executable file, it can be your Norton Antivirus to blame.
Either way, we will take things one at a time and see what works for you to fix “Internet Explorer has stopped working” error message on Microsoft Surface Pro 4.
Solution #1 – Reset your browser:
- Launch the internet browser and access the Tools menu
- On Internet Options click the tab Advanced
- Look for the Reset button and click on it
- Check the box that says “Delete Personal Settings”
- Click on the Reset button once again
- Restart your browser
Hopefully, you shouldn’t be getting the “Internet Explorer has stopped working” error anymore. Otherwise, keep on reading on how to fix Internet Explorer not working.
Solution #2 – Hunt down the faulty .dll file:
- Right-click on the MyComputer folder
- Click on the Manage option
- Select the Event Viewer
- In the expanded menu click on Windows Logs
- In the expanded menu click on Application
- On the right side of your screen, a long list of logs should become available
- Surf through the list and identify any line marked with a red cross
- Everything marked with red crosses labels errors that caused your browser to malfunction
- Look for any timestamps around those errors and try to find the exact error you encountered, judging by the approximate time
- The name of the faulty .dll file should also be mentioned in that specific log, so write it down somewhere for later use
- Boot your computer in Safe mode to identify and manually delete that .dll file
- Or choose to repair the faulty .dll file
If you still can’t use Internet explorer, keep on reading to deal with the “Internet Explorer has stopped working” error message on Surface Pro 4.
Solution #3 – Reset the security zone
- Launch Internet Explorer
- Go to Internet options
- Access Settings
- Click the tab called Security
- Identify the option “Reset all zones to default level”
- Click on it to activate
Time mismatch and security zones errors are sometimes an Internet Explorer crash. If you have edited these settings but still haven’t got rid of the Internet Explorer error, keep on reading.
Solution #4 – Make HTML5 your default player
- Access the sign up page for HTML5
- Scroll down to the bottom of the page
- Identify the player “Request the HTML5” and click on it
- And you’ve just activated this player as your default player on Internet Explorer
Note: This solution works best when you are using a version of IE 11 or even a newer one. We have suggested it for when the “Internet Explorer has stopped working” error triggers while watching a YouTube video with Internet Explorer.
Do you happen to know any other solutions for skipping these errors in Windows on Microsoft Surface Pro 4.