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Sony Xperia XZ Problems With Calls

Sony Xperia XZ Problems With Calls

The Sony Xperia XZ problems with calls seems like a common issue with those that own the new smartphone from Sony. Some of the problems with calls noticed on the Xperia XZ is that it can’t make or receive or make calls at all. Below we’ll get into some of the solutions that you can use to fix your Xperia XZ problems with calls that is causing you a headache. The reason that it’s good to know these troubleshooting tips, is that it can help you restore your phone back to working order without having to get it replaced.

The Sony Xperia XZ calls dropping happens to some after talking on the phone for a few minutes, this can be from network issues or Internet connection on the Xperia XZ. Below is what you can do if you Xperia XZ can’t make and/or receive phone calls.


Check Xperia XZ signal bars

The first thing you should do when you are having Xperia XZ problems with calls is to check the signal bars on your smartphone. Since the way that you can receive or make a call is related to the cell phone service that is provided from a wireless tower to send a signal.

If you notice that your Xperia XZ has no signal, then it’s a good idea to reset your smartphone that can fix a small glitch on your phone. The following is a guide on how to reboot your Xperia XZ.


Check to see if Flight Mode is disabled

The reason that you can be having problems with calls on Xperia XZ is because your phone is on Flight Mode. When Flight Mode is turned on, all wireless connections are turned off. Check to see that the Flight Mode setting is turned on by using the following instructions.

  1. Turn on your Xperia XZ.
  2. Tap and pull down the Notifications bar.
  3. Select on the Settings icon.
  4. Select on Flight Mode.
  5. Change the toggle on Flight Mode to OFF.


Change Xperia XZ network mode

If the method above doesn’t work, then try to change the Sony Xperia XZ network mode to fix calls. The reason for this is because your Xperia XZ could only be working on a specific network.

  1. Turn on your Xperia XZ.
  2. From the top of the screen, slide down your finger to bring up your menu.
  3. Select on the Settings icon
  4. Select on Mobile Networks
  5. Select on Network mode.
  6. Select WCDMA/GSM


Find networks automatically

Another method to solve the Xperia XZ phone call problems is that you need to change the settings on your phone to find networks automatically. Sometimes when you go out of a phones range, the connection will be lost and you need to automatically find a new network.

  1. Turn on your Xperia XZ
  2. From of the top of the screen, slide down your finger to bring up the menu
  3. Select on Settings.
  4. Select Mobile networks.
  5. Select Network operators.
  6. Now your Xperia XZ find networks within range.
  7. Select Select automatically.


Verify your account status

It’s important to verify your account is active. The reason for this is because if your wireless account is not active, then you can’t make or receive calls. So double check with your wireless carrier like Verizon, AT&T, Sprint or T-Mobile to make sure all your bills have been paid. If your bills have been paid, then your wireless provider will tell you if there’s a problem with their system.


Verify if there’s outage in your area

Another reason that you could be having issues with calls on the Xperia XZ is because of a outage in your area. This is the most common reason behind your problem. From time to time, cellular service will go our for maintenance reasons and you need to wait until the network is back up and running.


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David Williams

Jan 28, 2017

I am a true junkie for everything tech. My current arsenal includes an Apple TV, Amazon Fire TV Stick, iPhone Xs, Samsung Galaxy S9, Samsung Chromebook, iMac, and Dell XPS 13.

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