BEST FIX – Unfortunately Has Stopped


Android as a mobile operating system normally runs pretty smoothly, but it isn’t without its problems. This article will help you deal with one of Android’s more vexing error messages: “Unfortunately has stopped,” which pops up when we try to use the Phone app. That message seem pretty vague, and it does come up in a lot of different scenarios, but there are some methods that you can use to fix it. This problem usually comes up in scenarios such as:

  • Installing a new ROM
  • Updating Android
  • Restoring a backup

These three scenarios aren’t the only times your Android might throw up the “ has stopped” error. There may be other settings which would cause related problems. What matters the most is how to fix this annoying error.

How To Fix It

1. Clear App Data

This method involves the clearing of the data of two apps. First, access Settings on your phone and then access Apps.


Look for Phone and then select it.


Select Storage. Select both the Clear Data and Clear Cache options. Now repeat this procedure for Sim Toolkit: select Storage, then Clear Data and Clear Cache.


This should clear up the “Unfortunately has stopped” error, but if you keep getting it, try our next method.

2. Wipe Cache

To carry out this fix you will need to put your device into recovery mode. The method for doing this varies from device to device. After you place your device in recovery mode, you will need to browse through the options and find the Wipe Cache Partition option. The screenshot of my device below may be a little different to yours, as I am rooted and using the TWRP custom recovery.


Select the Wipe Cache Partition option and make sure it is executed. Hopefully your problem will be resolved.

3. Factory Data Reset

A factory data reset can also be carried out from your device’s recovery mode. This will restore your phone to the state it came out of the factory in, so it should get rid of whatever hiccup is causing the error. Be aware, though, that this option will erase all the data and apps you’ve put on your phone.


These are three solutions for solving an issue that can be quite annoying and time consuming. Hopefully one of them works for you. The great news is that these fixes should work on any device or Android software you happen to use, including Samsung Galaxy S7, Cyanogenmod, Sharp Aquos, HTC One, or anything else. If you have any questions, leave them in the comments below.

We’ve also got tips on sorting out other common Android errors, like Unfortunately has stopped, and android.process.acore has stopped working.

Posted by William Elcock on June 28, 2016

21 thoughts on “BEST FIX – Unfortunately Has Stopped”


August 29, 2016 at 2:10 am

i had tried all the method to solve this problem. i am using oppo joy mobile phone.
but still this “Unfortunately has stopped. ” note still appear whenever i go to phone application to check the balance or registration for my internet package.

any other option to solve this ? or the last option is come to the service center ?



August 29, 2016 at 2:14 am

iam using oppo joy. i had tried all the method to solve this problem. but, after restart my phone it is just appear the symbol of oppo phone. its botloop, (black out screen) then i have been try to do flashing, recover mode bla bla.. anything then its appear again to the screen menu,
but still this “Unfortunately has stopped. ” note still appear whenever i go to phone application to check the balance or registration for my internet package.

any other option to solve this ? or the last option is come to the service center ?


William Elcock

September 18, 2016 at 12:48 am

If a factory data reset didn’t work then yes going to the service center is probably the next best option.


Silvio Drvenkar

November 12, 2016 at 4:32 pm

settings->applications manager- / Choose reset app preferences / Choose Reset Apps. Worked on s5


William Elcock

January 5, 2017 at 4:42 pm

Glad to hear it!



March 5, 2017 at 7:01 am

Thanks it did work for me as well, however i first cleared the cache from recoverry option on Note 3

Angela Miller

November 24, 2016 at 7:14 pm

The above method fixed it. Reset all the apps!


William Elcock

January 5, 2017 at 4:44 pm

That’s great!


Bruce Edwards

December 1, 2016 at 12:31 pm

Indeed!Reset app preferences worked! Thanks …


William Elcock

January 5, 2017 at 4:45 pm

You are most welcome.


Harry Drew

December 23, 2016 at 12:49 pm

Oh my god, it’s the only thing that worked out of everything I have tried. You are a genius my man. I was about to throw the phone under a train.


William Elcock

January 5, 2017 at 4:45 pm

Haha, glad you didn’t throw it under a train.


Ajmal RAK

January 3, 2017 at 6:53 am

My problem is when somebody calls me, my mobile will wake up with this message “unfortunately.the process has stopped”



January 5, 2017 at 3:40 pm

I have an HTC Desire Eye and receive the same error message every time I try to enable call waiting. I have tried all of the above mentioned steps with no luck. Do you have any other suggestions on how to solve this issue?


William Elcock

January 5, 2017 at 4:56 pm

Try clearing your device’s APN settings and then re-enter them.



January 16, 2017 at 5:50 am

When i install my sim in my android phone it shows this problem but not with all sim cards just with my one sim but that sim works in all other devices only this problem appears when i install that sim
I tried to fix by factory reset but did not work



January 23, 2017 at 8:30 pm

How do I make this fix on a Galaxy 3 phone. I can’t find the simkit anywhere



February 12, 2017 at 3:00 am

Turn off your phone and take out the SIM cards. Turn on and done. Now you can insert the SIM cards again.


Jellicoe Joules Bonocan

February 22, 2017 at 1:17 am

Try deleting all your messages and call logs. Works for my phone. My phone is LG L60


Diane Gomes

March 8, 2017 at 10:06 pm

When I go to tthe Applications, there isn’t a Phone app. I did have the SIM toolkit and have cleared the cachs and data from there but am still getting the message “unfortunately the process has stopped.” Please help. I’m on vacation in Cancun MX and really need my phone.



March 24, 2017 at 4:17 am

Can’t reach the settings… The error pops every 3 seconds and I can’t do anything. Help me


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