Android as a mobile operating system normally runs pretty smoothly, but it isn’t without its problems. This article will help you deal with one of Android’s more vexing error messages: “Unfortunately com.android.phone has stopped,” which pops up when we try to use the Phone app. That message seem pretty vague, and it does come up in a lot of different scenarios, but there are some methods that you can use to fix it. This problem usually comes up in scenarios such as:
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- Installing a new ROM
- Updating Android
- Restoring a backup
These three scenarios aren’t the only times your Android might throw up the “com.android.phone has stopped” error. There may be other settings which would cause related problems. What matters the most is how to fix this annoying error.
How To Fix It
1. Clear App Data
This method involves the clearing of the data of two apps. First, access Settings on your phone and then access Apps.
Look for Phone and then select it.
Select Storage. Select both the Clear Data and Clear Cache options. Now repeat this procedure for Sim Toolkit: select Storage, then Clear Data and Clear Cache.
This should clear up the “Unfortunately com.android.phone has stopped” error, but if you keep getting it, try our next method.
2. Wipe Cache
To carry out this fix you will need to put your device into recovery mode. The method for doing this varies from device to device. After you place your device in recovery mode, you will need to browse through the options and find the Wipe Cache Partition option. The screenshot of my device below may be a little different to yours, as I am rooted and using the TWRP custom recovery.
Select the Wipe Cache Partition option and make sure it is executed. Hopefully your problem will be resolved.
3. Factory Data Reset
A factory data reset can also be carried out from your device’s recovery mode. This will restore your phone to the state it came out of the factory in, so it should get rid of whatever hiccup is causing the error. Be aware, though, that this option will erase all the data and apps you’ve put on your phone.
These are three solutions for solving an issue that can be quite annoying and time consuming. Hopefully one of them works for you. The great news is that these fixes should work on any device or Android software you happen to use, including Samsung Galaxy S7, Cyanogenmod, Sharp Aquos, HTC One, or anything else. If you have any questions, leave them in the comments below.
We’ve also got tips on sorting out other common Android errors, like Unfortunately android.process.media has stopped, and android.process.acore has stopped working.