Android as a mobile operating system is doing quite well to say the least but it isn’t without its problems. This article will focus on one particular problem where the user is warned that Unfortunately com.android.phone has stopped. This problem has been shown to arise in a few scenarios such as the following:
- Installing a new ROM
- Updating Android
- Restoring a backup
Please note that this issue is not necessarily limited to these 3 scenarios. There may be other settings which would lead to you experiencing problems. What matters the most however is how do we fix this annoying error which pop up when trying to use the Phone app.
How To Fix It
1. Clear App Data
This method involves the clearing of the data of 2 apps. First access Settings on your phone and then access Apps.
Look for Phone and then select it.
Select Storage. Select both the Clear Data and Clear Cache options. Now repeat this procedure for Sim Toolkit.
2. Wipe Cache
To carry out this suggested fix you will need to put your device into recovery mode. The method for doing this varies from device to device. After you place your device in recovery mode you will then need to browse through the options and find the Wipe Cache Partition Option. The screenshot of my device below may be a little different to yours as I am rooted and using the TWRP custom recovery.
Select the Wipe Cache Partition option and make sure it is executed and hopefully your problem will be resolved.
3. Factory Data Reset
A factory data reset can also be carried out from your device’s recovery mode.
Above are three solutions for solving an issue that can be quite annoying and can end up being time consuming. If you ever run into the described problem, hopefully one of them works for you. The great news is that these fixes should work on whatever device or Android software you happen to use, including Samsung Galaxy S7, Cyanogenmod, Sharp Aquos, HTC One and many many more. If you have any questions, leave them in the comments below.