BEST FIX – Unfortunately the Process.com.android.phone Has Stopped

android-error

Android as a mobile operating system is doing quite well to say the least but it isn’t without its problems. This article will focus on one particular problem where the user is warned that Unfortunately com.android.phone has stopped. This problem has been shown to arise in a few scenarios such as the following:

  • Installing a new ROM
  • Updating Android
  • Restoring a backup

Please note that this issue is not necessarily limited to these 3 scenarios. There may be other settings which would lead to you experiencing problems. What matters the most however is how do we fix this annoying error which pop up when trying to use the Phone app.

How To Fix It

1. Clear App Data

This method involves the clearing of the data of 2 apps. First access Settings on your phone and then access Apps.

Apps

Look for Phone and then select it.

press-phone

Select Storage. Select both the Clear Data and Clear Cache options. Now repeat this procedure for Sim Toolkit.

Sim_Toolkit

2. Wipe Cache

To carry out this suggested fix you will need to put your device into recovery mode. The method for doing this varies from device to device. After you place your device in recovery mode you will then need to browse through the options and find the Wipe Cache Partition Option. The screenshot of my device below may be a little different to yours as I am rooted and using the TWRP custom recovery.

wipe_cache

Select the Wipe Cache Partition option and make sure it is executed and hopefully your problem will be resolved.

3. Factory Data Reset

A factory data reset can also be carried out from your device’s recovery mode.

Conclusion

Above are three solutions for solving an issue that can be quite annoying and can end up being time consuming. If you ever run into the described problem, hopefully one of them works for you. The great news is that these fixes should work on whatever device or Android software you happen to use, including Samsung Galaxy S7, Cyanogenmod, Sharp Aquos, HTC One and many many more. If you have any questions, leave them in the comments below.

Posted by William Elcock on June 28, 2016

15 thoughts on “BEST FIX – Unfortunately the Process.com.android.phone Has Stopped”

lady

August 29, 2016 at 2:10 am

i had tried all the method to solve this problem. i am using oppo joy mobile phone.
but still this “Unfortunately com.android.phone has stopped. ” note still appear whenever i go to phone application to check the balance or registration for my internet package.

any other option to solve this ? or the last option is come to the service center ?

Reply

lady

August 29, 2016 at 2:14 am

iam using oppo joy. i had tried all the method to solve this problem. but, after restart my phone it is just appear the symbol of oppo phone. its botloop, (black out screen) then i have been try to do flashing, recover mode bla bla.. anything then its appear again to the screen menu,
but still this “Unfortunately com.android.phone has stopped. ” note still appear whenever i go to phone application to check the balance or registration for my internet package.

any other option to solve this ? or the last option is come to the service center ?

Reply

William Elcock

September 18, 2016 at 12:48 am

If a factory data reset didn’t work then yes going to the service center is probably the next best option.

Reply

Silvio Drvenkar

November 12, 2016 at 4:32 pm

settings->applications manager- / Choose reset app preferences / Choose Reset Apps. Worked on s5

Reply

William Elcock

January 5, 2017 at 4:42 pm

Glad to hear it!

Reply

Angela Miller

November 24, 2016 at 7:14 pm

The above method fixed it. Reset all the apps!

Reply

William Elcock

January 5, 2017 at 4:44 pm

That’s great!

Reply

Bruce Edwards

December 1, 2016 at 12:31 pm

Indeed!Reset app preferences worked! Thanks …

Reply

William Elcock

January 5, 2017 at 4:45 pm

You are most welcome.

Reply

Harry Drew

December 23, 2016 at 12:49 pm

Oh my god, it’s the only thing that worked out of everything I have tried. You are a genius my man. I was about to throw the phone under a train.

Reply

William Elcock

January 5, 2017 at 4:45 pm

Haha, glad you didn’t throw it under a train.

Reply

Hope

January 5, 2017 at 3:40 pm

I have an HTC Desire Eye and receive the same error message every time I try to enable call waiting. I have tried all of the above mentioned steps with no luck. Do you have any other suggestions on how to solve this issue?

Reply

William Elcock

January 5, 2017 at 4:56 pm

Try clearing your device’s APN settings and then re-enter them.

Reply

Adnan

January 16, 2017 at 5:50 am

When i install my sim in my android phone it shows this problem but not with all sim cards just with my one sim but that sim works in all other devices only this problem appears when i install that sim
I tried to fix by factory reset but did not work

Reply

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