Disney Plus Phone Number – How to Contact Customer Service
Disney Plus was one of the biggest streaming service releases in history. In fact, the service surpassed its own best expectations within the first 24 hours of release, which led to severe network-wide problems.
But problems with the service might not only be confined to the launch. Imagine finally kicking back after a long day’s work, only to learn that your favorite Disney Plus service isn’t working! The worst part being, that you aren’t sure whether the problem is on Disney’s end or your own. Here’s what to do if this happens.
Contact the Disney Plus Customer Service
If you don’t have the time to find a solution on your own or simply can’t be bothered, you can always contact Disney Plus support. Disney’s website features a help page with the most common problems listed on it and a live chat option.
If you’d prefer to have this conversation over a telephone, you can. Disney Plus’ phone number is 888-905-7888. Keep in mind, though, that you might end up on hold for some time if you go down the phone route, especially if the problem is indeed on their end and affecting a large number of users.
Call a Friend
If you have a friend who’s also on Disney Plus (as you most likely do), call them up to see whether they’re also experiencing issues connecting to the service. If they aren’t, the problem is almost without a doubt on your end. If they are, however, it’s most likely Disney’s responsibility. That being said, it might be that the issue is local, city-wide, country-wide, or global. Additionally, the problem may be on your ISP’s end.
If the friend that you’ve called is experiencing the same issues as you are, therefore, and they use the same ISP as you, consider contacting another Disney Plus user who has a different ISP. If they, too, are experiencing identical issues, the problem is most definitely with Disney Plus.
Consult Social Media
You may not go on Twitter/Facebook to complain about a particular problem with a service or product, but a lot of people do. In actual fact, it’s a great way to raise awareness about an issue, thereby pushing the service/provider to deal with it in a timely fashion. If you want to, post a status or a tweet regarding said issue and make sure that you add the #disneyplus and #disney hashtags, as well as tag both Disney and Disney Plus.
If that option doesn’t appeal, you can always search the #disneyplus hashtag and check whether there are others complaining about a malfunction or a problem.
G Suite Status Dashboard
G Suite Status Dashboard is a tool that features a list of Google services and their current status. Although Disney Plus is definitely not on this list, you should check to see whether a number of Google services are in the red. If there is, maybe the issue is global, as these things happen to occur simultaneously if on a larger scale.
You can check the status of most online services by simply googling it. Simply type in “is disney plus down” or “disney plus status” on Google and check out the first couple of results. Most likely, you’ll find a dedicated third-party service that will be able to tell you whether Disney Plus (or any other service, for that matter) is down globally or not.
Disney Plus Issues
There are many reasons why Disney Plus might be experiencing issues, but you won’t be able to tell whether the problem is on your end, unless you resort to one of the methods outlined above. Of course, if it is on your end and you don’t do anything about it, it probably won’t get fixed on its own. Begin by restarting the device and the router and work forward from there.
Have you experienced similar issues with Disney Plus? Was it on your end? What steps did you take in order to take care of it? Hit the comments section below if you have any questions or tips.