When it comes to smartphones, it’s pretty common for people to have issues with them, despite how convenient they are as a whole. For Samsung Galaxy J5 owners, many of the problems that may pop up can easily be solved by using two different troubleshooting solutions that only take a few minutes to complete. The best way to fix any bugs or other software problems on your Galaxy J5 is to either complete a factory reset or to wipe the cache.
The most common reason people clear the cache on a Samsung Galaxy J5 is to speed things up when the smartphone has some delays, glitches, or freezes. The following is a guide on how to clear the Galaxy J5 cache.
What is the cache and what does it do?
First, it’s important to to know what the cache is and why you should periodically clear it on your Galaxy smartphone. The Samsung Galaxy J5 has two different types of cache. The first is the app cache and the other is the system cache. All the apps on the Galaxy J5 have their own individual caches installed on the apps. This individual app cache allows for the temporary data from the app to be stored for better efficiency when switching between apps. While the system cache on the Galaxy J5 does the same thing, but for the phone’s software instead of each individual app. That’s why when there are issues with apps crashing or freezing, it’s best to clear the system cache wipe to help fix this issue.
How to clear the app cache on the Galaxy J5
For problems that are just happening on a specific app, it’s best to first try to clear the app cache. You can clear the app cache with these instructions:
- Turn on your Galaxy J5.
- Go to Settings and then to App Manager.
- Select the app you want to clear the cache for.
- After you’ve selected the app, look for the app info screen.
- Select the Clear Cache option.
- To clear the app cache for all apps, go to Settings and then to Storage.
- Select Cached Data to clear all app caches simultaneously.
Don’t select Clear Data unless you want to lose all the information that app stores, like your user name, passwords, game progress, preferences, settings, and so on.
What to do when clearing the app cache doesn’t help
After you have cleared the cache of individual apps and you’re still having problems with your Galaxy J5, the next best option is to uninstall the app and reboot the device. After rebooting the Galaxy J5, if the problem is still persisting then it’s suggested that you perform a system cache wipe, also known as wiping the cache partition on the Galaxy J5.
How to clear the system cache on the Galaxy J5:
- Turn the Galaxy J5 off.
- Press and hold the Volume Up, Power, and Home buttons at the same time until the logo shows up and the phone vibrates.
- Then let go of the Power button and continue to hold the other buttons.
- Use the volume buttons to scroll down to highlight Wipe Cache Partition.
- Press the Power button to select it.
- Scroll down to Yes and press the Power button to select it.
- Scroll to Reboot System Now and press Power to select it.
- Your Galaxy J5 will reboot with a cleared system cache.
If the problems persist the next stage is to factory reset the Galaxy J5.