Not Receiving Text Messages On Galaxy S8 And Galaxy S8 Plus
Some users have complained that they have difficulty sending and receiving text messages. There are two separate issues at work here, with one affecting the sending of text messages, and the other affecting the receiving of text messages.
When your Samsung Galaxy S8 or Galaxy S8 Plus can’t receive texts, it may be due to the other person using an iPhone to send those texts. If you are trying to send a text message, but your Samsung Galaxy S8 or Galaxy S8 Plus won’t send it, it may be because you are trying to send it to an iPhone. Similar text messaging issues have been reported with Blackberry and Windows phones, as well. This has to do with the text message format used on the sender’s phone.
For example, if you are trying to send a text message on an iPhone, it sends the message using the iMessage format, which is incompatible with all Android devices. The reverse is also true. If you are using your Samsung smartphone and try to send an SMS text someone on an iPhone, it may fail because the iPhone may not be able to read the SMS format.
If you recently purchased a Samsung Galaxy S8 or Galaxy S8 Plus and are using a SIM card from an iPhone, you may experience being able to send and receive iMessages, but find that you can’t send or receive any SMS text messages. To fix your Galaxy S8 or Galaxy S8 Plus’s issues with sending and receiving text messages, follow the steps below:
How To Fix Galaxy S8 And Galaxy S8 Plus Not Receiving Text Messages:
- Re-install your SIM card in the iPhone you removed it from.
- Turn iPhone on and allow it to connect to the cell network.
- Check to see if it’s on a 3G or LTE network. If not, move to a location where you can get 3G or LTE.
- Go to Settings>Message and turn iMessage off.
- Reinstall SIM card in your phone and reboot.
You should now be able to send and receive SMS texts on your Samsung Galaxy S8 or Galaxy S8 Plus phone.
If you no longer have the original iPhone, or you can’t turn off iMessage with it, then there is another option. Go to the Deregister iMessage page and scroll down to “No longer have your iPhone?” and follow the instructions. You will see a phone number field. Enter your phone number. Apple will send you a confirmation number. In the field next to “Enter Confirmation Code”, enter the confirmation code and submit. If the confirmation code is verified, then your iMessage will automatically be turned off.
Test your Samsung Galaxy S8 Galaxy S8 Plus by sending and receiving an SMS message. You should be able to send and receive text messages with no problems.