How to Fix Play Store Error df-dla-15

Google Play

While downloading or updating Android apps, you may have seen the error “df-dla-15.” You’re alerted that the name of the particular app isn’t available for download, but to try again later or get help troubleshooting the problem. Then, it tells you there was an error retrieving information from the server [df-dla-15]. How can you resolve this issue?

Let’s take a look at some various solutions that could help you.

Fix 1: Clear Cache

We know it seems like a no-brainer, but sometimes it works—and it’s the easiest solution, which is why we’ve put it first on our list of possible fixes. Here’s how to clear the cache:

  1. Go to “Settings” on your Android device.
  2. Next, make your way to “Apps” and find the Google Play Store—tap on it.                                                       Marsh apps . Google Play and Services
  3. In Marshmallow, tap on “Storage,” and on the next screen tap the “Clear Cache” button.                                        Clear Cache Play Store
  • In older versions of Android like KitKat, once you’ve tapped on the app, the “Clear Cache” button is located on the following screen.

Do the same as above, except go to Google Play services and clear its cache as well. If clearing the cache alone doesn’t work, then you may also have to clear the app data for Google Play and Google Play services. Again, you’d follow the same steps as above to get to the “Clear Data” button for each application.

Fix 2: Uninstall Updates

If you’ve noticed the “df-dla-15” error after a recent update to Google Play, you’ll want to uninstall updates. To do that:

  • Go to “Settings” on your Android device.                                                                                                                 Marhmallow settings
  • Now, scroll to and tap on “Apps.”                                                                                                                                Marsh apps
  • Select “Google Play Store” from the app list.                                                                                                           Google Play and Services
  • Then, tap on the three dots in the upper right-hand corner of your screen and tap “Uninstall updates.”      Google Play uninstall updates

Reboot your Android device and try re-downloading the app that gave you the error message.

Fix 3: Reset Google Account

You may have to delete your Google account from your Android device and then add it back again. (Warning: this deletes your email, contacts, and settings, so you may want to make sure you have a backup before proceeding.)

  1. Go to “Settings” on your Android device.
  2. Tap on “Accounts” and then select “Google.” Your Google account then shows on the next screen.             Select Google Account
  • In older versions of Android, scroll down to “Accounts” and tap on “Google.” Next, tap on your Google account name.Google Account
  1. Tap on the three dots in the upper right-hand corner of your screen and select “Remove account.”                                  Google Remove Account

Once your account gets deleted from your Android device, do the following:

  • You’re going to force stop Google Play and clear the cache and data.
  • Next, force stop Google services framework, then clear its cache and data.
  • Reboot your Android device.

Now, you can add your Google account back in Settings. Open the Google Play store and let it do the necessary updates—give it at least five minutes, just be patient. Then, install your apps.

Fix 4: Root Access Needed

If you have root access enabled on your Android device, you can clear the Dalvik cache. To clear the Dalvik cache, you need a root browser such as ES File Explorer installed. Make sure you’re in the root directory, then:

  • Go to /data/Dalvik cache.
  • Next, you’ll delete everything in its folder.

Then, reboot your Android device and see if the “df-dla-15” error has resolved itself.

Fix 5: SD Card & Payment Option

Some Android users have reported that unmounting the SD card solved the “df-dla-15” error. To do this:

  1. Go to “Settings” on your Android device and tap on “Storage & USB” (or just “Storage” on older versions of Android).  Marsh Storage and USB
  2. Under “Portable Storage,” tap the eject button to unmount your SD Card.                                                       Unmount SD Card

Easy enough. Another possible action that’s said to resolve the error is simply adding your payment information for the Google Play Store.

That covers everything we’ve heard about to resolve and fix the “df-dla-15” error associated with the Google Play Store. One of these fixes should work for you, should you run into this known—but fixable—error. Good luck. Let us know if something not listed here worked for you instead!

Posted by Heather on July 7, 2016

5 thoughts on “How to Fix Play Store Error df-dla-15”

  1. Harkirat says:

    Best solution is, install 9App and update or install whatever u want. Thanks

    1. Alisha Dsouza says:

      Hello Sir, I am using Samsung Galaxy Y .. i am done everything to resolve these error. even i tried 9apps. But i am unable to install WhatsApp .. If do you have any other solution can you tell me…

  2. Rica mea valdez says:

    Thank you for the advice,, i almost throw my phone in the trash bin.. Thank god its solved..

  3. Mintu says:

    Sir I m using samsung galaxy young
    I am done everything but whatsaap not installed .sir please help me

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