Solving Touch Screen Issues On Samsung Galaxy S9 And S9+

Ever since phone manufacturers ditched the keypads and button, screens have been the most solicited component for all the smartphones today. There are only a few buttons now and most of the commands are being done through tapping on the screen. The Samsung Galaxy S9 and S9+ are one of the smartphones that have an excellent display. However, we need to face the fact that touch screen is the most used part of it. Therefore, we must expect it to be the most worn part. Sooner or later, we’ll have to deal with particular display problems.

Screen Taking Longer To Respond

Have you noticed that your Samsung Galaxy S9 or S9+’s screen is taking longer to respond than it used to? Are there certain areas of the screen that’s more responsive than the other? Or some areas are not responsive anymore or it actually just stopped?

All of these could be caused by a hardware problem. Particularly, a physical problem with the display of your Samsung Galaxy S9 and S9+. It doesn’t mean that your screen is not working completely. In most cases, the bottom part of the screen is not quite as responsive when you tap on it. The thing you need to do if you experience this is to put all the apps you frequently use on the upper half part of the screen. It will help to avoid the less responsive part of the screen – but this is only a short-term fix.

Sooner or later, you have to face the truth that you can’t and you shouldn’t ignore this type of issue on your Samsung Galaxy S9 and S9+. If you have been using your phone for a while, you can determine why there’s a deterioration of the screen. While if it’s a new one that you only have purchased lately, there may be some damages it suffered during the delivery.

Another one is it might have encountered some glitches or bugs during an update. If this is the reason, fortunately, updating the software of your Samsung Galaxy S9 and S9+ to the latest update can solve the display issues of it.

But if it’s not the issue, we still have numerous ways for you to solve it and hopefully, one of these methods can get your Samsung Galaxy S9 and S9+ display back to its normal functioning mode.

Method 1: Perform A Factory Reset

Performing a factory reset is probably the best solution to all the problems you can encounter on Samsung smartphones. This will bring back all the settings from the time you bought it – initial settings. Whatever problems your Samsung Galaxy S9 and S9+ have encountered, bringing everything back to its factory defaults might get you a functional phone again. It will also reset all the problems to none. Just be sure to backup your information before trying this, as the process will delete EVERYTHING on your phone. Follow the step-by-step guide on how to factory reset your Samsung Galaxy S9 and S9+:

  1. Switch off your Samsung Galaxy S9 and S9+
  2. Press and hold the Bixby button with the Power and Volume Up keys simultaneously
  3. You can release these keys when the phone starts to boot
  4. This will boot into Recovery mode
  5. In Recovery mode, use the Volume Keys to navigate the menus and the Power Key to select
  6. Select Wipe data/factory reset
  7. Confirm your selection
  8. Your phone will restart, deleting everything and reinstalling the factory defaults in the process

For those users who don’t know what factory reset does –  it deletes everything you’ve added to the phone from the time you got it out of its box. This includes files, photos, videos, music, etc. Make the final confirmation that you like to delete everything on your Samsung Galaxy S9 and S9+ and wait for the process to finish. Then restart your phone.

Method 2: Wipe The Cache Of The System

This method can be done first before factory resetting your phone especially if you don’t want your Samsung Galaxy S9 and S9+ to start from scratch again. You can only do this by getting to the special menu of the Galaxy S9 where you can choose to wipe the cache partition of the entire system. You can check out the detailed guide on how to clear the cache on Galaxy S9 or S9+/S8 Plus and listed below are the general steps:

  1. Switch off your Samsung Galaxy S9 and S9+
  2. Press and hold the Power, Bixby, and Volume Up buttons simultaneously
  3. Wait until the Android logo shows up and the phone vibrates, then release the buttons
  4. Highlight the Wipe Cache Partition option using the Volume Down button for navigation
  5. Then select it using the Power button
  6. Tap on Yes to confirm
  7. Wait until the wiping cache is finished
  8. Then highlight the Reboot System Now from the options
  9. Then press the Power button again to confirm

Once you’re done with all the process of wiping the cache of the Samsung Galaxy S9 and S9+, the display should now be working fine. If still not, continue to method 3 below.

Method 3 – Hard Reset The Device

Hard resetting means you’ll be wiping everything you have on your phone including all the apps, data, and even the settings. So if you’re sure of doing this method to fix the problem, we recommend you to backup everything first before doing all the steps shown above. The hard reset deletes EVERYTHING on your device. Here’s the complete and detailed guide on how to the hard reset of Samsung Galaxy S9 or S9+. The following steps below is the general procedure:

  1. Switch off your Samsung Galaxy S9 and S9+
  2. Press and hold the Power, Bixby, and Volume Up buttons simultaneously
  3. Wait until the Android logo shows up and the phone vibrates, then release the Power button
  4. After you see the Samsung Galaxy S9 and S9+ on the screen, release all the buttons
  5. Use the Volume buttons to navigate and the Power button to initiate the:
    • Wipe Data/Factory Reset first – confirm with Yes – delete all user data;
    • Reboot System Now second – after the factory reset finished.

Method 4 – Remove And Reinsert The SIM

If you have tried everything that’s said above to fix the display of your Samsung Galaxy S9 and S9+, another troubleshooting you can do is to remove your SIM card. This might seem nonsense but this has worked to some, After a few minutes, re-insert the SIM card again to your Galaxy S9. To some users, this has been a miraculous solution when nothing seemed to work.

Get Technical Support

If you have just recently purchased your Samsung Galaxy S9 and S9+ and it’s giving you all the frustrations of having the display not functioning properly, our last recommendation is to bring it back to where you bought your Samsung Galaxy S9 and S9+ to have it checked physically for any signs of damage. If the technician has proven that there’s a fault on your device, they might give you a replacement unit only if it is unrepairable and it is still under warranty.

For any questions and suggestions about the Samsung Galaxy S9 and S9+, feel free to leave a comment below.

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