Amazon Customer Service – How to Get the Best Support

Posted by Heather on August 23, 2016
Amazon Customer Service Guide

Amazon Customer Service can be really helpful when you’ve got an issue with a product or service you’ve ordered from them. We’ve dealt with them in the past and they have got to be one of the best customer service groups out there. They are willing to help, are friendly, and will take care of your problem in no time.

It’s very unlikely that, once you’re in contact with Amazon Customer Service, your concerns won’t get addressed properly.

How can you reach Amazon Customer Service, should you need their guidance in resolving a problem? That’s an excellent question and we’re going to tell you all the ways you can get in touch with them.

Below you’ll find our helpful guide to contact Amazon Customer Service.

Call Amazon Customer Service

The best way we’ve learned to get Amazon to help us solve any issue we’ve had is to call them directly. Don’t know the Amazon Customer Service number? Well, here it is: 1-888-280-4331. The few times that we’ve needed Amazon to help us, they’ve been wonderful.

The Amazon Customer Service representative will help you get a refund, have a product shipped back if you’re not satisfied with it, or credit your Amazon account. The last mentioned instance could be necessary if, say, your toddler, child, or even you accidentally signed up for a service or purchased an application from their app store unintentionally.

So, don’t be afraid to pick up your phone and call Amazon Customer Care. They’re really a great bunch of people and are ready to help.

Contacting Amazon by Phone

When you need to contact Amazon Customer Service about an order you’ve placed, call 1-888-280-3321 for their automated customer service system—unless you don’t need to talk to a live human. Then, use the number we’ve listed above. All international Amazon users—you’ll want to call 1-206-266-2992. (This isn’t a toll-free number, so there may be charges involved.)

Contact Amazon Customer Service Online

If you want to contact Amazon Customer Service online, the first thing you’ll do is navigate to Amazon.com and log into your account. Then, once you’re logged in, click on “Help” in the top middle of the Amazon homepage.                                                                                                                                           Amazon help

Then, select from one of the six categories listed, if that’s the one you need to correct a problem with.  Amazon Help online catagories

Otherwise, scroll down the page. Then, go to the bottom of the list on the left-hand side of the page where it says, “Need More Help?” Now click on “Contact Us” on the right side of the support panel displayed.                           Amazon more help

At the top of the following page you’ll see “An order I placed,” “Amazon Devices and Kindle Apps,” “Digital Services,” and “Prime or Something Else.”                                                                                                                                  Online Amazon Contact

In our example, we’ve selected our Amazon Fire TV Stick.                                                         Amazon TV

Next, scroll down the page and choose which issue you’re having with the device. Then, Amazon’s site lists the options you have available to resolve your problem: email, phone, or chat.                                                         Choose contact type

Just select one and you’re on your way to getting everything cleared up with Amazon. They’re usually pretty speedy in responding and answering your request within 24 hours’ time, and usually much sooner.

Email Customer Service Directly

Another option to contact Amazon Customer Service is to email them directly. Use your regular email application—Outlook, Yahoo, Gmail, Mac Mail, whatever your regular email client is for sending and receiving email.

In your email, include all relevant information as to why you’re contacting Amazon Customer Service. Include things such as the order number, the problem you’re having, what the next steps are you’d like to be taken, and so forth. Be as accurate as possible to receive the help you need. Make sure to include a relevant subject line, not something that could get mistaken as spam. Then, send your email to Amazon Customer Service directly at [email protected].

Send Jeff Bezos an Email

Surely you know who Jeff Bezos is, right? He’s the Founder and CEO of Amazon.com and he cares whether his customers are satisfied or not. As you would with Amazon Customer Service, let Jeff know all the relevant details as to why you’re contacting him.

If you’ve already spoken to an Amazon Customer Service representative or reps, then let him know the specific dates and who the people involved were. The more detailed and informative your email is to Jeff, the better he can direct your concerns.

This also can help him get your problem solved efficiently and in the manner you feel it should be. Jeff can get your email handled by the proper people and sent up the chain of command where it should be directed.

To summarize our findings, it’s best to use the first two options in our guide to contact Amazon Customer Service. It’ll usually result in your concerns being addressed quickly and getting handled by a friendly customer service representative. By using the Amazon.com online customer service options, you’ll also be helped in a speedy and most likely helpful manner to resolve your problems as well.

In Conclusion

If you’ve had many unsuccessful attempts at addressing the issue with your Amazon purchase or order situation—which is highly unlikely since Amazon Customer Service is regarded as one of the best—then you’d want to resort to writing an email directly to Amazon’s Customer Service team or Jeff Bezos himself. We hope it doesn’t come to that.

To date, the interactions we’ve had with Amazon.com and Amazon Customer Service haven’t led us to resort to going up the ladder past the customer service level of support. Any and all of our transactions and dealings have been handled and taken care of in a kind, courteous, and quick amount of time once we’ve had to contact Amazon Customer Service. And, most likely, you’ll find the same to be true for you.

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