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How To Cancel eHarmony the Easy Way

Posted by Jamie on August 3, 2018

Millions of Americans have taken to online dating, using a wide range of apps and websites to find that perfect someone. Whether you are looking for a hookup or a lifetime commitment, there’s an app for that! eHarmony is one of the most popular sites for those seeking serious relationships. More than 60 million people have registered at eHarmony and hundreds of eHarmony matches end in marriage every day! However, sometimes we change our minds about what we want online, or our needs change, or we have some other reason for needing to cancel an online dating service. One of the most complained about problems of online dating is the difficulty of closing an account and stopping a subscription. So if you’re looking to quit online dating, here’s our guide to canceling eHarmony the easy way.

With the majority of younger people running more and more of their lives online, the evolution of dating websites is still lagging behind many more progressive platforms. There are many reported difficulties in canceling subscriptions or deleting an account, and many dating services get poor reviews as a result. It seems all the power is with the company. They make the rules and they can hurt your credit score if you don’t pay. But it doesn’t have to be that way.

Taming subscription-based online dating websites

There are a couple of simple steps you should take to remain in control of your online dating. These tips won’t help you if you’re trying to cancel your account right now but they will help you before you open your next one. Before signing up to a subscription website of any kind, follow these tips:

  • Use a gift card to pay your subscription. Many websites, including dating sites, will accept them as a payment method.
  • Get a pre-paid credit card and use that. Load the card with the subscription fee for the period and leave it at that.
  • Set a reminder on your phone and computer for 28 days before the renewal of said subscription. Set it for 14 days for eHarmony as that is their current renewal period. Then cancel it right there and then. Don’t delay. Don’t put it off. Do it now.
  • Alternatively, pay the subscription for the period you want, allow the process to complete and then cancel your eHarmony account. You will still remain a full member until it runs out but it won’t auto-renew.

How to cancel eHarmony the easy way-2

Cancel your eHarmony subscription

Compared to many other dating websites, eHarmony makes it easy to cancel your account. However, timing is everything, because if you miss the deadline, you’re in for another subscription period.

  1. Log into your eHarmony account.
  2. Select My Settings and Account Settings.
  3. Select ‘Cancel My Subscription’ at the bottom of the page and follow the process carefully.

This will cancel your auto-renewal. You will still be able to access all elements of the site until your existing subscription period ends.

How to cancel eHarmony the easy way-3

Closing your eHarmony account

Once your subscription runs out you will be able to close your eHarmony account and have your data deleted if you wish.

  1. Log into your eHarmony account.
  2. Select My Settings and Account Settings.
  3. Select ‘Close Account’ and follow the process carefully.
  4. Send an email to [email protected] requesting deletion of your data.

It is annoying that you have to request to have your data deleted but that’s the way the industry works right now. It will take around 10 working days for your data to be completely deleted. Then you should be completely off-grid as far as eHarmony goes. If you are just taking a break and plan on returning to eHarmony in the future, you might not want to delete all your data, as it will mean you have to do the entire sign-up process from scratch when you return to the service.

8 thoughts on “How To Cancel eHarmony the Easy Way”

hippy says:
Its best to set up your account using PayPal as the payment method – that way you can cut them off at the PayPal level in the automatic payment settings as well, after you cancel in eharmony.
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Dave says:
Unhappy with all the fake profiles that are deleted by eharmony for safety reasons after contact. I don’t want to pay anymore for the 6 month subscription. I was done before the 1st month was out. They won’t let me out of the contract. I still owe one payment now but am unhappy with the service and shouldn’t have to pay. I’ve paid $82 a month for first two months. They have more than enough from me already.
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Gee says:
Happened to me too. Automatically renewed subscription. Waisted money for a useless app. Regretting it 🙁
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Alison says:
It’s a massive con I’ve just done a review and went to town I’m not happy I had no messages and 1 smile in 4 weeks …I’ve called my bank and they’ve put a block on any further payment and I’ve done the same with my PayPal…I definitely wish I had never joined there saying I have to pay the next 2 payment off £19.90 and will keep my account live …I’ve deleted my pictures and put on I am no longer a member on as much as I could …probably look a right fruit loop lol …
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mare says:
I signed up for the 3 month trial too, but it’s actually for a year. You pay $71 for 3 months. You go online and cancel the renewal. I did call them and they said the account will remain open until Augu 2019, but there will be no more billing.
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Ashleigh says:
I just cancelled my credit card so they couldn’t charge it. It’s impossible to cancel with those people. After a month I was done but there’s no way out. Just cancel your credit card and get a new one. DONE!
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Mary Jo Maisto says:
Ashleigh, did eharmony come after you for turning off your credit card? I have a 6 month subscription and was dissatisfied after the first week. I realized I have to make the first payment but refuse to make the next two. Any advice?
Marni says:
I hate eharmony and will never use them again.
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Sandy says:
Me too! I called them 3 days before the next payment was due and they told me I’m still obligated cause it should be 72 hours the actual date. I’m not interested after less than a month. I’m paying for a service I don’t want – absolute garbage!!
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Ashleigh says:
Just cancel your credit card and get a new one. They can’t charge you that way.
Raymon Lungeen says:
They have done the same thing to me . Wont cancel @all, but we will turn off your matching.Not good enough, I know they will renew my Acct & charge me, I have to be sure I ma rid of them SO HOW do i do this .
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elanne dimatteo says:
My eharmony login was rejected, so I requested a new password 5 months ago. I NEVER received a new password. I’ve had no access to my account since. I want to cancel, but suspect that only a letter to their customers service will work. I live abroad & don’t want to pay for Return Receipt Requested.
I have a customer service address from 6 years ago and I am not sure it is still valid.
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Tina says:
Hi I have same problem over and over I ask for a new password and they never send the link I cant get on to it .. frustrating I want to cancel . Eharmony come on I met a great guy and I want out . Send a password when people request it..
I will report you soonl
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Rose says:
I cancelled my eHarmony subscription 3 days before my 3-month paid subscription ends, but they have me on auto-renew for 1 month! When I tried to Close Account (to rid of that auto-renew), the message reads, “Not Just Yet Looks like your account is paid through April 1, 2017 – so, we cannot close your account since you’ve already paid but we can turn off your matching.” How do I ensure I won’t be charged for another month?
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Sharell says:
You will be charged. I went through the same thing today and the rep told me that it falls outside of the 3 day, 72 hour mark. It’s Tuesday and my subscription is to renew on Friday; that’s 3 days but not according to them. Waste of time and precious money!
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Teresa says:
Go to settings on your eHarmony page- only on your computer , then to accounts , there should be a drop down box with billing on, hit that and it will say cancel my account. This will keep your account open till you when you are paid up too, but won’t do an automatic renewal. Hope this works.

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