The Samsung Galaxy S7 Active has been called one of the best smartphones of 2016. But one issue that some Galaxy S7 Active owners face is the Samsung Galaxy S7 Active turns off randomly for no reason at all. This issue that the Galaxy S7 Active randomly shuts off and randomly restarts is not normal for this smartphone. Below we’ll explain how you can fix the Samsung Galaxy S7 Active from turning off and restarting randomly.
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Factory Reset Galaxy S7 Active
The first method you should try to fix the Samsung Galaxy that randomly keeps turning off is to factory reset the smartphone. The following is a guide on how to factory reset the Galaxy S7 Active . It’s important to note that before you go to factory reset a Galaxy S7 Active, you should back up all files and information to prevent any data from being lost.
Clear cache on Samsung Galaxy S7 Active
After you factory reset the Galaxy S7 Active, it’s recommended to wipe the cache partition of the smartphone (Learn how to clear the Galaxy S7 cache ). Turn the Galaxy S7 Active off and then press and hold the Power, Volume up, and Home buttons together. After the Samsung logo appears with a blue recovery text at the top, let go. In the Recovery menu you can use the Volume down button to scroll and highlight wipe cache partition then press Power to select it. When it’s done use the Volume buttons to highlight reboot system now and Power to select it.
If none of the above methods have worked, it’s recommend to check to see if your Samsung Galaxy S7 Active is still under warranty. The reason for this is because there could be serious issues with the smartphone and if the Galaxy S7 Active is still under warranty, it can be replaced which will fix your problems.