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How To Fix Sony Xperia XZ Black Screen Problem

Some have reported that the Sony Xperia XZ will have a black screen after you have turned on the smartphone. The problem is that the Xperia XZ buttons light up like normal, but the screen remains black and nothing is showing up. The Xperia XZ screen won’t turn on at random times for different people, but the common problem is that the screen fails to wake up. There are several different ways to try to solve the Xperia XZ blank screen issue, follow the instructions below to learn how to fix the Xperia XZ black screen not turning on issue.


Boot to Recovery Mode and Wipe Cache Partition

The following steps will get the Sony Xperia XZ into Recovery Mode by booting the smartphone:

  1. Press and hold the Volume Up, Home, and Power buttons at the same time
  2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
  3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
  4. After the cache partition is cleared, the Xperia XZ will reboot automatically


Read this guide for a more detailed explaination on how to clear cache on the Xperia XZ


Factory Reset Xperia XZ

If the method above didn’t help you fix the black screen problem on the Xperia XZ, then you should try to factory reset the smartphone. The following is a guide on how to factory reset the Xperia XZ. It’s important to note that before you go to factory reset a Xperia XZ, you should back up all files and information to prevent any data from being lost.


Get Technical Support

If none of the methods have worked in trying to get the Sony Xperia XZ to turn with the black screen, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damage. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.

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David Williams

Dec 30, 2016

I am a true junkie for everything tech. My current arsenal includes an Apple TV, Amazon Fire TV Stick, iPhone Xs, Samsung Galaxy S9, Samsung Chromebook, iMac, and Dell XPS 13.

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