How To Turn Closed Captioning On or Off on Amazon Prime Video

Amazon Prime Video is among the most popular streaming services. As such, it offers a bunch of different features and settings that allow you to customize your viewing experience.

Like any other streaming service, Amazon Prime offers closed captioning (CC) to help make it more accessible to viewers, and fortunately, turning subtitles on and off is very easy in Amazon Prime.

However, these settings might be a bit different based on your viewing device. Here’s how to turn closed captioning on or off on Amazon Prime Video.

How to Turn CC On or Off in Amazon Prime Video

Subtitles are necessary for some viewers to enjoy the content of a show. Whether you are hearing impaired, want to watch a foreign language show, or just prefer to have subtitles, turning on closed captioning is simple. Here’s how.

Find CC-Enabled TV Shows and Movies

TV shows and movies that have subtitles sport a CC icon in the video description/details. To preview only the movies and TV shows with subtitles, launch Prime Video, navigate to the search box, and click the magnifying lens icon.

Scroll down through the search results window to locate the Subtitles filter — it’s located in the panel on the left. Once inside the Subtitles menu, choose your preferred language and you’ll be given a list of all videos with subtitles.

Note: Most videos come with English subtitles but there are options for other languages as well.

Enable or Disable Subtitles

To enable or disable subtitles, all you need to do is play a TV show or a movie and choose CC/Subtitles from the playback controls.

To turn on subtitles from a web browser, follow these steps:

  1. Press Play on the show or movie you’d like to watch
  2. Locate the icon (looks like a chat box) in the upper right-hand corner and click on it
  3. Choose the language for your subtitles
  4. Click the Subtitle Settings
  5. Change the font size and color if you’d like

To disable the subtitles, simply follow the same steps but click the ‘Off’ option instead of choosing a language.

To turn the subtitles on from a Firestick:

  1. Start streaming a TV show or movie
  2. Press the three horizontal lines on the Firestick controller
  3. Locate the menu in the lower left-hand corner
  4. Scroll up to Subtitles
  5. Click English

To turn them back off, follow the same steps but click ‘Off’ instead.

From the Mobile App

Similar to the web browser, follow these steps:

  1. Play a show or movie
  2. Tap on the icon in the upper right-hand corner that looks like a chatbox
  3. Tap English

To turn the subtitles back off, select the ‘Off’ button.

How to Customize Subtitles

Amazon Prime Video allows you to adjust the subtitles in many different ways. You can change the size, style, font color, etc. However, have in mind that some of the settings can be device-specific.

To change the subtitles’ appearance, login to your Amazon account on your computer and choose Subtitles under Account & Settings. The Subtitles window gives you one default preset and three customizable ones.

how to turn off closed captioning on amazon prime video

Select the customizable preset you like and click on the Edit button. The following menu allows you to tweak three subtitle features: text, background, and window.

For text, you can change the size, color, edge, opacity, and font. Window and background options include opacity and color only. Once you are happy with the way a subtitle preset looks, click the Save button and the changes will apply to all devices connected to your Amazon Prime Video account.

turn on or off closed captioning on amazon prime video

Smart TV Settings

Setting up CC on your Amazon account is pretty straightforward, but it might not work for some users. If you experience such a problem, the smart TV settings are your first line of defense.

Most major brands like Sony, LG, and Panasonic offer quick CC access via remote. So, find the CC button on the remote and press it to get the subtitles on the screen. In case this doesn’t work, you’ll need to access the smart TV settings.

The verbiage might be different, but you should find the subtitles in the Video Playback or Display menus. If you need help with navigation, you can always find a quick guide on the manufacturer’s website.

Turn on Subtitles with Apple TV

Select the huge gear icon on your Apple TV to access the Settings and enter the General menu on top of the screen. Choose Accessibility under General, then Subtitles and Captioning.

Click on Style to choose one of the subtitles presets. Of course, you can edit them to fit your preferences. Much like the native Amazon Prime Video settings, you can increase text size, change the outline, and edit the background.

If you need to make the subtitles bigger, the Large Text preset on Apple TV should work just fine. In fact, the font in the preset is much larger than the default one on Amazon Prime Video. When you get inside the Subtitles and Captioning menu, make sure the CC is turned on.

Troubleshooting Tips

If you have any problems with the subtitles, the first thing to do is to check the device compatibility. Luckily, most iOS, Android, and Windows devices support subtitles, and the same goes for gaming consoles.

Next, you should check if the video you are playing actually has subtitles available. If everything checks out but there are still no subtitles, restart your device, play the video, and try to turn the subtitles on again.

Some users have reported uninstalling and reinstalling the application works well. Before doing this, make sure your app is up-to-date. Certain issues with apps appear when the software is out of date.

Final Thought

You should have the CC ready to go on Amazon Prime Video in no time. And if you have special preferences, it pays to spend some time and tweak the preset to your liking. This way you don’t need to go back to the settings every time you use subtitles.

Do you have any other tips to improve your Amazon Prime Video experience? Share them in the comments below!

15 thoughts on “How To Turn Closed Captioning On or Off on Amazon Prime Video”

Avatar Jeffrey Benson says:
How do I default Prime to always show subtitles? I hate that I have to turn them on every time, and I haven’t found it in the settings. I have to imagine this would be an option.
Avatar Stephen J Seikel says:
we have a samsung tv. i cannot find any key combination on my remotes that will allow me to get to the cc button.
Avatar André says:
There is definitely a bug in how Amazon prime video interacts with an LG television. It appeared recently and is correctly described in Dixie’s message of 8 July 2020. The new Subtitle square shows trhe desired settings (English cc, Audio Chinese for instance) but there’s no way to select them. CC is turned on our LG TV. But no subtitles appear in Amazon prime videos that do have cc and subtitles. We don’t have that problem on an iPad. Therefore it’s a software bug in the Amazon system as far as that is related to LG.
Avatar Tony Pierce says:
We too were frustrated by this apparent bug when viewing on an LG. We also have a Roku stick and stumbled onto the captions area there and, to our surprise , it worked.

Setup / Accessibility / Captions mode / (3 choices) Off (default) / On Always / On Replay. Select On Always

Avatar Dixie says:
The new format Amazon Prime makes closed captions/subtitles inaccessible on my LG Smart TV. Shows subs available, but not able to scroll using the remote to the bubble.Amazon has simply given instructions for the previous system, despite my telling the tech that there’s a new format!
Ay ideas please? Thanks
Avatar Dave says:
Since Prime update we haven’t been able to add CC, On all movies and series. What should we do?
Avatar Bill says:
Used to be able to turn on and off CC but something in the software of Amazon Prime or TV mfg changed now a foreign film has 2 subtitles overlapping each cannot read anything
Avatar Bill says:
Fixing the comment. The new Prime format changes the location for the CC or Subtitles. Ona TCL smart Roku TV, on the remote hitting the pause brings up a lower ribbon with 2 icons one looks like a thought bubble/hamburg the other a speaker. Click the hamburg up comes subtitle use up/down button to select subtitle/CC on or of,next use the back arrow button on remote to get back to the movie. 3 hours with 4 techs couldn’t explain the new format location for CC/subtitles found it by accident. hope it helps
Avatar Janet meyer says:
I’m watching mrs. Maizel and cant Get closed captioning
Avatar winn sirotta says:
stop on pause a screen on bottonm comes up. click ther bizarre middle icon, then wait until another screen comes up and then you can enter cc or not and size and color thing. I just did it. took weeks . hop ethsi helps
Avatar Don says:
Has anyone had trouble with CC not syncing to what your watching… we are watching “Where the heart is” and CC is behind by 30 seconds… CC is needed as these Englishmen speak fast and sometimes unintelligible! It just started when we were watching Season 5 the first seasons OK…..
Avatar Dan says:
You have to press pause, go to the “CC” on the play pause fast forward bar. Samsung TV or Prime App will not Stop the closed captions right away. You need to exit the video and then resume. Once you resume the CC will be turned off. Assuming it would work the same way if you wanted to start CC.
Avatar Dan says:
I have a Samsung QLed. Finally figured it out. Play a movie and pause. At the bottom with remote scroll over closed CC. Turn off closed captioning.
Avatar Butch says:
We have a Samsung QLED tV and I cannot find a way to turn off the subtitles for Prime Video. I’ve searched for directions online and can’t find a way to make the default setting “off”.
Avatar Kevin says:
We have a samsung as well and I can’t turn off the closed captioning on Amazon Prime. It’s not happening on Netflix or Hulu.

If someone has figured out how to turn them off, please share!

Avatar Richard says:
I’ve not found a way to turn the things off on my LG C8 either, and the comment about it being “a walk in the park” hasn’t helped my mood. When I hit CC on the right hand side, a button that toggles between turn subtitles on and off appears, next to a close button, as well as options for size and style. Whatever I set the on/off button to, the subtitles remain, and the best I can do is to display them in minimal font size.
Avatar Fed Up with This says:
Amazon Prime, just for a regular no big deal Samsung flat screen TV, sucks balls with CC. It should be as easy as Netflix, using my remote control but NO. I still haven’t found a way to just turn the damn things OFF. When I did a search on line i got 2 pages of not much and 2 of the sites were unusable. This is crazy making. Why do they have to make this crap so freaking difficult??
Avatar ilene m selevitch says:
I need a larger print on my closed caption I am very near sighted
Avatar DAVID LATIMER says:
I am deaf as a post and NEED closed captioning, but it seems to have a mind of its own. Now you see it, now you don’t. Guess I’ll have to go back to Netflix.
Avatar sandy says:
Cannot get subtitles on our LG TV for Patriot. Tried everything. Can get on two other TV’s

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