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How to Turn Closed Captioning On or Off on LG Smart TV

How to Turn Closed Captioning On or Off on LG Smart TV

LG’s popular Smart TV series has huge screen sizes, an HD resolution, and plenty of accessibility settings to adjust the television to your needs. Among the more useful settings is the option to enable or disable closed captions, helping deaf people and those with impaired hearing. Keep reading to see how you can change this and other accessibility settings.

Show/Hide Closed Captions

There are two ways to turn the closed captions on and off on an LG Smart TV. The first is by finding the CC icon:

  1. Turn your TV on, find the program you want to caption, and press the “Enter” button. This will display a banner with the show info, and you will see two icons in the top-right corner. One of those is “CC,” the closed captions icon.
  2. To enable or disable captions, select this icon. The TV will let you know that you have successfully enabled or disabled captions by showing a notification on the screen. The captions should appear as soon as you enable them.

Using the Accessibility Settings

You can also turn closed captions on or off by configuring them in the Settings menu:

  1. Press the “Home” button.
  2. Select the gear icon in the top-right corner of the screen. It will take you to the TV settings.
  3. Choose the “Accessibility” section. It’s in the bottom-left corner.
  4. From here, enter the “Closed Captions” option.
  5. In the closed captions settings, besides turning them off or on, you can choose between analog and digital mode, and you can also change some digital mode options.
    CC

Note: The “Digital Mode Options” let you format the captions. Here you’re able to change the font, text size, text color, etc.

Audio Guidance

LG Smart TVs also have an option called “Audio Guidance.” It helps people with sight problems by providing narration for menus on the screen. To enable or disable it:

  1. Press “Home.”
  2. Go to the TV’s settings.
  3. Proceed to the “Accessibility” section.
  4. Select “Audio Guidance.”
  5. Enable the audio guidance to be able to make changes.
  6. Once enabled, the audio guidance menu makes its settings available. Here you can set the pitch, speed, and volume of the narrating voice.

Motion Controls

A possibly less known option that LG Smart TVs have is enabling the “Magic Remote.” This is a setting that turns your remote control into a device that resembles the Nintendo Wii controller.

The remote control needs to be paired with the TV to enable this option. If you haven’t done this while setting up the TV for the first time, you need to do it again. It’s not hard to do, however, as you only need to press and hold the “Back” and “Guide” buttons. Once the pairing is finished, you’ll see a cursor that moves as you move the remote.

Soap Opera Effect

Most modern-day TVs use the soap opera effect, which is the name of a recent screen smoothing technique that makes everything seem blurrier and slower. This motion interpolation function has different names on different TV models, and it is called TruMotion on LG TVs. It is a nuisance to most people, but fortunately, it can be easily turned off or adjusted:

  1. Press “Home.”
  2. Open the settings.
  3. Go to the “Picture” section.
  4. Choose “Picture Options.”
  5. The last option is “TruMotion.” Open it.
  6. Turn it off or select the “User” preset to adjust the TruMotion settings manually.
    LG TV Remote

Note: If you’d only like to reduce the soap opera effect, reduce both the “De-Blur” and the “De-Judder” settings.

Adjust Picture Settings

Newer LG TVs also have multiple ways to change the picture settings, both a simpler and a more advanced one. The former consists of choosing a preset that suits your needs best, and here is how you can do that:

  1. Press the “Settings” button. This will open the “Quick Settings” menu.
  2. Select “Picture Mode.” It’s the first icon from the bunch, excluding the one that closes this menu.
  3. The preset list will immediately pop up, meaning that all that remains is choosing a preset.

If you decide to stick with a preset and not bother with advanced picture settings, here’s a list of all the presets and what they are for:

  1. The “Standard” is a default preset that’s versatile.
  2. APS stands for “Auto Power Save.” It’s all about reducing the consumption of power.
  3. “Cinema” focuses on movie playback, so it changes the refresh rates and colors.
  4. “Sports” increases the color brightness and vibrancy to go along with sports events.
  5. “Game” works on decreasing response times for improved game performance.
  6. “Technicolor Expert” is a profile made by Technicolor with the goal of maximizing picture accuracy.
  7. “Expert (Bright Room)” sets the brightness and color options to match a well-lit room.
  8. “Expert (Dark Room)” sets the same options to show nicely in darker rooms.
  9. “Vivid” drastically increases the contrast and brightness. This is commonly used for stores.

In case you need more advanced picture settings, go to the TV’s settings and do the following:

  1. Go to the “Picture” section.
  2. Choose “Picture Mode Settings.”
  3. Make the desired changes. This menu lets you manually set the brightness, contrast, sharpness, color, color temperature, and tint.

If you seek even more advanced picture settings, go to the “Advanced Controls” menu, where you can see the dynamic contrast and dynamic color settings, as well as gamma, color gamut, and resolution settings.

Closed Captions Are Off But Subtitles Stay On

It’s a common complaint among LG TV owners. You’ve turned off the closed captions just as we’ve mentioned yet the subtitles remain. This happens most often when this happens the captions are turned on somewhere other than your TV.

Closed captions are available on a variety of devices that you use with your LG TV. From your cable box to a Roku or Firestick device, the captions could be appearing because they’re set up on another device. After you’ve verified that the captions are off on the LG TV using the methods above, check your connected devices to ensure the captions are off there as well.

Personalize Your TV Experience

If you like to take your time tinkering with the settings, LG devices are a good choice or you. You can rely on this brand to provide you with a wide range of customization options, as well as excellent accessibility.

What do you think about your LG Smart TV? Are you satisfied with what it has to offer? Let us know in the comments below.

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15 thoughts on “How to Turn Closed Captioning On or Off on LG Smart TV”

Pat O'Connor says:
If you want to turn off closed captions, you also need to turn off subtitles, otherwise the closed captions remain!
Subramanyam Swaminathan says:
In my LG smart TV, the closed caption stopped working all of a sudden. I had used the accessibility option to turn on the CC but it does not work. However, when I use ROKU, CC is available for all streaming programs. What could be the problem. In short, it works in HMD2 but not HMD1.
JIM PARRETT says:
I am hearing impaired and need closed captioning. Unfortunately, webos Closed Captioning does not work with streaming services like Amazon Prime or Britbox. Both those programs have their own cc with black backgrounds behind the text. After a year of watching these services, two lines are burning in my screen where the closed captions are located mainly because of the black backgrounds. There is no way to eliminate the black backgrounds. (On my laptop, both services allow for eliminating the black box but HDMI causes the the screen to lag a little and the fan noise from the laptop is irritating. So frustrating for hearing impaired people with LG OLED TV’s.
Kathleen Sitton says:
I too was having a problem trying to figure out how to turn off the closed captioning on my TV. After many tries I discovered that it was not my TV, it was my cable service that the closed captioning was turned on. I went to the menu of the cable service on my remote control, When I got to close captioning it said it was on. I switched it to off and it’s perfect now, no closed captioning.
Kathleen Sitton says:
I have tried everything to turn OFF Closed Captioning on my new LG TV. Model
55UN7000PUB. It is on on every channel and the commercials! This is totally unacceptable! Do I have to return it or is there a solution??
Evelyn Kelley says:
how do i turn off the closed caption
Joan Hubbell says:
Thank you for having the info for LG caption on or off it was real healthful.
Ian says:
Had trouble with smart tv and close captions. U all nailed it. Thanks
Linda says:
How can we find out what other devices are on? We have turned cc off on the lg settings but they still are on.
Sam says:
I have LG oled 65cx. Closed captioning is now turned off, but subtitles remain.
Dennis J Diffendal says:
I have an LG SMSM81 TV. I have turned on Accessibility option for Closed Captions but it is not working for Amazon Prime…..Why?
Dennis J Diffendal says:
How do I turn on Closed Captioning for Amazon Prime shows? I have a TV STB for other stations and Closed Captioning works fine for these channnels. I have turned ON the Accessibility Closed Caption option.
Gerry says:
I was looking for subtitle on/off not caption. Any suggestions. TV is lg OLED.
Lid says:
I am looking to turn on closed caption. When i get to the settings to turn it on, the CC wording is in light grey, not black, and going up and down that screen it passes right over in which it cannot be adjusted. Why? In addition, the TV volume, even on highest setting, we cannot hear well. I worked with settings to the highest level, but still it is very low. I have tried a remote speaker -$100 later – which only increased the background noise. How can i get rid of the background noise? Can this TV get some wired speakers?! I work in a very noisy plant for 38 years, and my hearing has diminished. Please help with both closed caption and volume.
jaz says:
I have done all the things u suggested. closed caption is still on
LEON Maitland says:
How to turn off capt
Lidio says:
I am looking to turn on closed caption. When i get to the settings to turn it on, the CC wording is in light grey, not black, and going up and down that screen it passes right over in which it cannot be adjusted. Why? In addition, the TV volume, even on highest setting, we cannot hear well. I worked with settings to the highest level, but still it is very low. I have tried a remote speaker -$100 later – which only increased the background noise. How can i get rid of the background noise? Can this TV get some wired speakers?! I work in a very noisy plant for 38 years, and my hearing has diminished. Please help with both close caption and volume.

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Nov 25, 2020

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