How To Kick Somebody Off your Amazon Prime Account
Amazon is one of the largest e-commerce sites in the world. From its humble beginnings as an online bookstore, it quickly expanded into the juggernaut of electronics and household items that we have today. With over 95 million Amazon Prime members in the United States alone, it’s a popular online resource for shopping, entertainment, and home-based solutions.
Amazon Prime is likely the company’s most innovative and successful contribution to online retail with the additional benefits of video streaming, free ebooks, and unlimited 2-day shipping. Access to these benefits alone makes Amazon Prime accounts a natural target for unauthorized guests and familial freeloaders alike. Add to the fact that there is such a lucrative wellspring of prospective victims and you have a hacker haven in the making.
If you want to avoid becoming a statistic or already have and need to rid yourself of the nuisance, follow these necessary precautions I have laid out for you below. It’s time to safeguard your coveted account and secure the privacy it so rightfully deserves.
How to Know if Someone is Using Your Amazon Account
There are a few indicators that someone is using your Amazon account. Although it may be difficult to pinpoint who it is in some cases; understanding the things to look for will prove someone else is using your Prime account.
Aside from understanding the signs of an intruder, we’ll also go over how to get rid of the person and secure your Amazon account.
- Personal information has changed – this may seem obvious but checking for addresses and payment information that doesn’t belong to you is a good indicator someone is accessing your account.
- Check the Recent Orders and Recently Searched For items – Traces left behind from others who are searching or ordering merchandise will be found here.
- Communications from Amazon – If you’re getting communications that items have shipped and you didn’t order anything someone is using your account
- Amazon Prime Video and other services – Movies and books may begin to appear in your list of purchases or recently watched. If these aren’t something you initiated it’s time to take action.
Whether you’ve given permission to a friend or family member to use your prime account, or someone has accessed it without your consent, following these instructions will ensure they’re no longer able to get in.
Give “Them” The Boot
First thing’s first, we’ll need to show these unwanted “guests” the door. We’ll kick things off with a password change to immediately remove anyone currently enjoying an unauthorized jaunt through your account. We’ll be changing up a few things with your account moving forward so stick with me and follow along.
Change Your Password
Let’s regain control of your account and change your password. So long as you can still access your Amazon account:
- Log in with your current credentials, hover your cursor over “Account & Lists” for a drop-down menu. Click on Your Account.
- From your Amazon Homepage, click on Login & security.
- Look for the “Password:” row and click on the Edit button located to the right.
- Fill in your current password and enter a new one into the appropriate field.
- Make sure that your new password is more complex than the current one. Add both capital and lower case letters, digits, and even symbols to make it harder for hackers to crack. Avoid using full English words, personal information, and familiar phrases. An attacker’s algorithm will easily decipher something popular or readily available in a dictionary. If they can’t crack your password, they’ll likely move on to an easier target.
- Avoid using words and numbers that are common knowledge such as birthdates, addresses, anniversaries, kids’ names, etc.
- Finally, reenter your new password into the text block provided before clicking on Save changes to complete the process.
Verify The Accuracy of Your Account Information
Another thing that hackers enjoy doing is changing up your account information to make it harder to remove them. Within the same Login & security page, make sure that the “Name”, “Email”, and “Mobile Number” rows are all correct.
Verifying that this information is correct ensures that you get any alerts or updates. It’s also a good idea to remove any addresses and card information that does not belong to you. Doing this means it will be easier to detect a change in information when you log in again.
If everything seems to be correct, we can move on to the next step. For anything showing incorrectly, hit the Edit button off to the right and correct it accordingly. The “Mobile Number” row will be especially important to what comes next.
Adding Two-Factor Authentication
The final row on the Login & security page is your “Advanced Security Settings”. When you click the Edit button for this row, it will take you to a new page where you’ll be able to set up 2FA for your Amazon account.
Two-Factor Authentication (2FA) is designed as a second wall of protection by creating an additional passcode for entry into your account. Passwords are easily stolen but adding this extra layer of defense will aid in your Amazon account remaining secure.
- Click the Get Started button from the “Advanced Security Settings” page to begin.
- The first step will be selecting how you want to receive the 2FA passcode. You have the option to choose between an SMS Text Message, an automated phone call, or an Authorization App like Google Authenticator.
- Choosing either of the first two options will require you to click on the “Phone Number” radial button as well as the “Receive code by:” radial button, and entering in the phone number from which you’d like to receive the passcode.
- Simply choose which international code pertains to you from the drop-down and then type your phone number into the box provided.
- Finalize the process by clicking on Send code.
- If you prefer the Authenticator-app option, you’ll need to break out your mobile phone, launch the authenticator-app of your choice, add a new account, and then scan the barcode on the screen with your camera.
- Once scanned, a new code will pop up on your authenticator-app for the account created. Enter those digits into the field provided on the Amazon site and hit Verify Code and Continue, prior to the code’s expiration.
- If the code expires before you can add it in, just add the next one displayed.
- After the initial step, you’ll be prompted to add an additional security measure by creating a backup method. This method will be whichever one you didn’t choose during step 1. You can choose to not require this step by filling in the box marked as such.
- The third and final step is more of a “heads up”. Amazon lets you know that some devices are unable to display a second screen for you to enter in your 2FA passcode. It provides instruction on what to do in this case with a visual aid.
- You can also choose to set it to not require a 2FA passcode for the current device and browser being used. If you’d like to do this, check the box labeled “Don’t require codes on this browser” before clicking the Got it. Turn on the Two-Step Verification button.
Another way to ensure those who’ve used your account in the past are further removed from a repeat is to rid your account of their devices. You can do this step from either the Amazon or Prime Video website.
From the Amazon website:
- Log in with your current credentials, hover your cursor over “Account & Lists” for a drop-down menu. Select Your Content and Devices.
- Swap over to the “Devices” tab for a list of all currently registered devices on your account.
- To remove a device from your account, select Deregister next to the device.
From the Prime Video website:
- Log in and go to Account & Settings.
- Click Your Devices from the menu at the top. All of your devices will be listed under “Registered Devices”.
- To remove a device from your account, select Deregister next to the device.
For future reference, if you sign out of Prime Video, the device you are currently using will no longer be connected to your account. Prime Video is no longer accessible with this device until you’ve logged back in.
To sign out of Prime Video:
- At the upper-right corner of the main page, open the Account menu.
- From the drop-down list, select Sign Out.
Additional Security Measures to Take
If the person who is accessing your account is someone who you do not know: it’s likely because they’re trying to make purchases using your payment information. It’s imperative that you do a bit of due diligence and scour your account for recent purchases that you did not make.
You can head over to the Your Orders page from the “Account & Lists” drop-down. All of your recent orders will be on display stemming back over 6 months by default.
Find something that you didn’t order? Immediately get in contact with the credit card company attached to the card used as well as Amazon’s Customer Service in order to dispute the charges.
Removing Household Members From Your Account
If you’ve set up an Amazon Household account to share your Prime benefits with a now-former member of your household, you can end it. To stop sharing your Prime benefits:
- Login to Your Account and go to Manage Your Household.
- On the left panel, under the avatars, you can choose to leave the household or remove the other.
- Click Leave, located just below your name to leave the household or Remove below the name of the other member to send them packing.
If you choose to leave the household, you will not be able to join a new household for 180 days. This is also true for the member who is kicked. However, should you choose, you can rejoin or reinvite the same household at any time.