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Nexus 5X: How To Fix Screen Won’t Turn ON

Nexus 5X: How To Fix Screen Won't Turn ON

One issue that seems to be happening to the new Nexus flagship smartphone is that the Nexus 5X screen won’t turn on. The problem is that the Nexus smartphone buttons light up like normal, but the screen remains black and nothing is showing up. The Nexus 5X screen won’t turn on at random times for different people, but the common problem is that the screen fails to wake up. There could be several possible reasons that this is happening and we’ll try to give you different ways to fix the Nexus 5X screen problem.

Hit the Power button

The first thing that should be tested before any other advice would be to press the “Power” button several times to make sure there is an issue with the powering of the Nexus 5X. If after trying to power the smartphone back on and the issue has not been fixed, continue reading the rest of this guide.

Boot to Recovery Mode and Wipe Cache Partition

The following steps will get the Nexus 5X into Recovery Mode by booting the smartphone:

  1. Press and hold the Volume Up, Home, and Power buttons at the same time
  2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
  3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
  4. After the cache partition is cleared, the Nexus 5X will reboot automatically


Read this guide for a more detailed explanation on how to clear cache on the Nexus 5X

Boot to Safe Mode

When booting the Nexus 5X into “Safe Mode” It will only run on pre-loaded apps, this will allow you to see if another application was causing the issues. This can be done using the following steps:

  1. Press and hold the Power button at the same time
  2. After the Nexus 5X screen appears, let go of the Power button then press and hold the Volume Down key.
  3. When it’s restarting, the Safe Mode text will be visible in the bottom left corner of the screen.


Get Technical Support

If none of the methods have worked in trying to get the Nexus 5X to turn on after charging, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damaged. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired. But the main issue could be that the power button is not working on the Nexus smartphone.


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David Williams

Jul 6, 2016

3076 Articles Published