SOLVED – How to fix Windows Update error 0x80240017

Posted by Jamie on August 17, 2016

Windows Update may have its issues but the process itself is usually fairly seamless. Only on the odd occasion might it error or cause issues that can interrupt your day. One error I saw recently on a client machine was error 0x80240017. It appeared during Windows Update and stopped the process in its tracks. Fortunately, it is fairly straightforward to fix.

One of the methods needs a little command line trickery though, I hope you’re comfortable with that!

Windows Update error 0x80240017

Fix the Windows Update error 0x80240017

There are three ways I know how to handle error 0x80240017 in Windows 10. The first is the Windows Update Troubleshooter. The second completely resets Windows Update and the third resets the Background Intelligent Transfer Service (BITS). I have seen all work on production machines, so hopefully they should work for you too.

error 0x80240017

Use the Windows Update Troubleshooter

The troubleshooters in Windows 10 are actually pretty good and are so much better than in previous versions. This is also the least intrusive fix for error 0x80240017 so is a logical place to begin.

  1. Type ‘troubleshooting’ into the Search Windows (Cortana) box.
  2. Select ‘View all’ in the left pane of the new window.
  3. Select Windows Update
  4. Click Next and allow the troubleshooter to work its magic.

Once complete, the Windows Update Troubleshooter will either tell you it couldn’t find anything wrong or that it fixed the issue. If it’s the latter, retest Windows Update. If it found nothing, move on to the next fix.

Windows Update error

Reset the Windows Update component

Resetting the Windows Update component wipes the slate clean and should cause Windows to begin the update process again. It will check what updates it has, what updates it needs and download and install as needed.

Here’s how to reset Windows Update.

Open a Command Prompt as an administrator and type or paste the following commands. Press Enter after each command.

  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 Catroot2.old
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

Once finished, reboot your computer for changes to take effect. Once back up and running, retest Windows Update to see if the error reoccurs. If it does, try this.

Reset Background Intelligent Transfer Service

Windows 10 Background Intelligent Transfer Service is what downloads and manages the updates. By resetting and manually deleting any files it has downloaded, we force the update to retry and hopefully work this time.

Open a Command Prompt as an administrator and type or paste the following commands. Press Enter after each command.

  • net stop wuauserv
  • net stop bits

Keep the Command Prompt window open for now. Then navigate to C:\Windows\SoftwareDistribution and delete the contents of the folder.

Go back to the Command Prompt windows and type or paste the following, pressing enter after each command.

  • net start wuauserv
  • net start bits

Retry Windows Update to see if it works.

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