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Xperia XZ Problems With Touch Screen (Solved)

Xperia XZ Problems With Touch Screen (Solved)

The Sony Xperia XZ problems with touch screen seems like a common issue with those that own the new smartphone from Sony. Some of the problems noticed on the Xperia XZ includes part of the touch screen doesn’t work, touch screen is not responsive and similar touch screen problems. Below we’ll get into some of the solutions that you can use to fix your Xperia XZ problems with touch screen that is causing you a headache.

The Sony Xperia XZ’s touch screen is not always responsive towards the bottom of the screen. This means users have to move the apps and the controls on the farther end of the phone to the middle of the phone to keep using it without interruption.


Reasons for Xperia XZ touch screen not working:

  • Sometimes during the shipping process of the phone, the Xperia XZ touch screen gets messed up during this process and the performance of the touch screen due to excessive bumps doesn’t work properly.
  • Sometimes the touch screen problem is because of software bugs. Sony always releases software updates to fix these problems, but sometimes it takes some time.


Ways to fix Xperia XZ touch screen not working

Complete factory reset

Go to the notification section of the Xperia XZ and select the gear icon to bring up Settings. From the settings page, select on Backup and reset listed under User and Backup and choose Factory data reset.

Make sure that everything important has been backed up and then at the bottom of the screen select Reset device. On the next screen, select Delete all and wait for the process to complete and the phone to reboot. You can also read this more detailed guide on how to factory reset Sony Xperia XZ.


Clear phone cache

Another fix for the problem is deleting the cache. When you hold down the volume button down till the Sony logo appears it will ask you whether you want to wipe cache partition. Give yes. You can also read this more detailed guide on how to clear cache on Sony Xperia XZ.

  1. Turn the Xperia XZ off
  2. Press and hold the Volume Up, Power and Home buttons at the same time until the Android logo shows up and the phone vibrates
  3. Then let go of the Power button and continue to hold the other buttons
  4. Use the volume buttons to scroll down to highlight Wipe Cache Partition
  5. Press the Power button
  6. Scroll down to Yes and press the Power button
  7. Scroll to Reboot System Now and press Power
  8. Your Xperia XZ will reboot with a cleared system cache


Complete a hard reset 

It’s important to note that doing a Sony Xperia XZ hard reset, it’ll remove and delete all data, apps, and settings. You should back up your Xperia XZ to prevent any data from being lost. The way to back up data on your Xperia XZ is by going to Settings > Backup & reset. You can also read this more detailed guide on how to hard reset Sony Xperia XZ.

  1. Turn off the Xperia XZ
  2. Press and hold at the same time:  Volume Up + Home button + Power button, until you see Sony logo.
  3. Then select from Recovery Mode menu “wipe data / factory reset” using Volume buttons to navigate and Power button to confirm.
  4. Select “Yes — delete all user data” to confirm the whole operation.
  5. After that select option “reboot system now”.


Remove the Sim card

Turn off your Sony Xperia XZ smartphone. Then take out the SIM card and reinsert your SIM Card. Then turn back on your Xperia XZ to see if the problem has been solved.


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David Williams

Jan 18, 2017

I am a true junkie for everything tech. My current arsenal includes an Apple TV, Amazon Fire TV Stick, iPhone Xs, Samsung Galaxy S9, Samsung Chromebook, iMac, and Dell XPS 13.

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