How To Fix Showbox ‘cannot play video’ and ‘server not available’ on Android
If the TechJunkie mailbox is anything to go by, Showbox is one of the most popular media streaming apps around. We receive a ton of mail about this app, which has matured a lot since release. But issues remain. One of the most common questions we get are about error messages such as, ‘Cannot play video,’ ‘Video not available, try another server,’ and ‘Server down or Server unavailable.’ Here’s what to do if you see those errors when using Android.
I’ve used Showbox quite a lot over the past year, and I rarely see issues. When I have, one of the following fixes usually works. Fortunately, the same fixes work for most of the errors you’ll encounter.
Reboot the phone
The first fix I always suggest with any app error is to reboot the phone. It only takes a minute and can flush out any configuration issues or memory errors that might be causing the problem. Even if it doesn’t fix it, you wipe the slate clean ready for more troubleshooting measures.
Just like rebooting your computer to fix many Windows issues, a quick reboot of your mobile device achieves the same thing. It works on Android and iPhone, and should always be the first step.
Showbox cannot play video error
Of all of the Showbox errors I hear about, the ‘cannot play video error’ is most common for new users. This error usually appears because your default media player cannot handle the format the movie is in. To fix it, we simply add a different video player.
- Download and install MX Player from the Google Play Store.
- Shut down Showbox and its background process or reboot your phone.
- Open Showbox and try playing the movie again.
Showbox should automatically pick up the new media player and begin playing.
Showbox server unavailable error
If you see ‘server unavailable’ or ‘server not available,’ this is also a common error. I’ve seen this one myself a few times, and each time, the issue was nothing to do with servers but the app cache. That makes the fix quick and easy.
- Stop the Showbox app and shut it down.
- Navigate to Android Settings, App Manager and then the Showbox app.
- Select Clear data and let the process complete.
- Select Clear cache and let the process complete.
- Restart Showbox and retest.
Showbox crashes and other errors
There are a couple of other random issues that occasionally occur with Showbox that don’t have specific fixes. If clearing the cache above doesn’t remedy the situation, you could try an app update or reinstalling the app completely.
To update Showbox, you can either select Update from the Showbox notification bar when it appears, or manually install a fresh version. Both work if there’s a newer version release. Sometimes it’s useful to download the APK anew and reinstall it completely. This should fix most issues.
- There are dozens of places to download Showbox, but I tend to get mine from here.
- Download the file and open it on your device.
- Select Install to do just that.
As you are reinstalling, you won’t need to set up Unknown Sources like you did when you first set it up. That’s an Android setting and doesn’t change. I have done this a couple times when I couldn’t fix server errors by clearing the cache. Reinstalling the app did the trick.
Showbox is a great little app that performs incredibly well considering it comes from an unauthorized developer. It streams well, offers access to a huge range of content, and has a simple, effective interface. It does have the odd issue, or throw up the odd error, but so do other apps. Perform any of these steps above and you should have Showbox up and running again in no time.
TechJunkie does not condone piracy or streaming content from anywhere other than legal sources.
Got any other fixes for ‘cannot play video’ and ‘server not available’ and other Showbox errors? Tell us about them below if you do!