Deleted Emails Reappear On Galaxy S9 & Other Email Related Problems
The Samsung Galaxy S9 or Galaxy S9 Plus is a great device for accessing and managing your personal or work-related emails. The app is quick and easy to use but only when it’s functioning properly. We have however had a lot of complaints that the app is not working correctly.
One of the most common issues with the email app is when you delete an email or multiple emails, you may find the email reappear a few minutes after. Don’t worry because we have the answer.
It is hard to tell if the problem is firmware or not but some users have said the issue arose after an update with their Samsung Galaxy S9 or Galaxy S9 Plus smartphone.
With this article, we are going to explain the most likely causes of the issue the may show up on your Galaxy S9 default email app.
Deleted Emails Just Keep Returning
When you are deleting an email the said email will normally go straight to the trash folder but with this issue, it will reappear in your inbox. The best way of getting rid of the problem is by deleting it from both your inbox and trash. It can be annoying but we do have a few other ways you can resolve this.
From the reports that were gathered, we found that most of the users who had the issue were on an IMAP server type with the email account. This will mean the account synchronization is done server periodically and will require an internet connection to make changes to your email account. This can cause your deleted messages to reappear.
If you want to fix the issue you can double delete the email from your trash and inbox or delete the email account from your mobile device and remake it. This time, however make sure you use a POP server type. This will then allow you to download emails on internet storage from your device meaning all you must do it tick an email option that is labeled Delete from Server. When done the server will be notified that the message is deleted and your phone will no longer display the issue.
Previous devices didn’t use the IMPA configuration but on the latest device, the Samsung Galaxy S9 device is a bit different. The bug will make it so your Galaxy S9 firmware or the email app can produce a fault. There are some causes to this, which we have listed below for you.
I Don’t Know How to Update a Password On My Email Account
If you tried to change the password on your email account from the app itself with your Samsung Galaxy S9 Plus smartphone then you may have noticed that there is no option to do so. The only way you can do this is by updating the password from the webmail itself. If you do it from the Gmail account you will need to go to mail.google.com and go to the account settings from there to change your password.
Email Has Stopped Working Error
You will normally see this option if you open an email and then receive an error that says your email stopped working. You will find that the app actually works fine, that was until you did an update.
This can be due to the update that would have made a problem with your email app. You can fix this by going to the system cache and deleting it, which will be the simplest and safest way to save yourself from a corrupt cache and corrupt files.
To Delete the System Cache…
- Start by turning your Samsung Galaxy S9 or Galaxy S9 Plus on by holding down the power button.
- At the same time press and hold the home key and volume up key, whilst holding the power key.
- Now let go of the power key and wait for the Samsung galaxy s9 text to disappear.
- You will then see the Android logo appear which is when you should let go of the other two keys.
- Next, wait about 60 seconds before using the phone
- You will then need to use the volume down key to get to wipe cache partition
- Using the power key select the option
- When done just use the volume down and power keys to select the option yes
- Finally, the device will master reset and then requires you to use the same keys to select Reboot system now.
The above steps will cause your device to restart a bit slower the first time but when finally rebooted, go to the email app and check to see if the issue still occurs. If you are still getting the problem, then you are most likely looking at app issues meaning you will need to clear the cache and data causing you to lose all the emails from your account.
- Start by going to the home screen of your phone
- Next tap the app icon
- Then go to settings menu
- Find the applications menu
- Navigate to the application manager
- Swipe to get to the All tab
- Tap the email app
- Find the force close button and tap it
- Go to the storage option
- Tap on clear cache
- Select the clear data option
- Finally, just tap on delete
You will now have your email app reset back to default. Check to see if it works but if it doesn’t then your only option is to try a master reset on your device. You should back up your data first as you will be starting your phone from scratch and all data will be wiped.
- Using the steps mentioned above, press in Home, volume up and power buttons all at the same time and release the power button when you see the Galaxy S9 Text. Only release the other keys when the Android logo appears.
- You will then need to wait 60 seconds and navigate by using the volume down button and select the wipe data/factory reset option with the power button. Confirm by selecting Yes – Delete all user data.
- Finally, wait for the system to reset and then reboot your device.
When done your phone should function normally, once configuring your device.